Description
Hindi language is compulsory
Only those candidates can apply for this job who can speak in Hindi well
Is naukri ke liye shirf wahi candidate apply karenge jinko proper hindi aati hai
We are seeking a motivated and customer-focused Call Center Support representative to join our team in India. The ideal candidate will play a crucial role in delivering exceptional service to our customers by addressing their inquiries and resolving any issues they may encounter.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints efficiently and effectively.
- Maintain customer records by updating account information.
- Follow communication scripts when handling different topics.
- Identify and escalate priority issues to the appropriate team or supervisor.
- Participate in training sessions to enhance skills and knowledge about products and services.
Skills and Qualifications
- Excellent verbal and written communication skills in English and Hindi.
- Basic computer skills including familiarity with MS Office and CRM software.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Customer service orientation and the ability to empathize with customers.
- Team player with a positive attitude and willingness to learn.
