Job Description
Job Title : Call Center Operation Management
Roles & Responsibilities
- Coordination with Kia India Call Centre for complaint registration and resolution processes (Inbound)
- Email response monitoring & resolution
- SNS complaint registration in Sales force & resolution
- Training for Tele Callers on New Product updated & Launches
- Product Knowledge test & Scenario based test for FTE
- Certification of New Joiner- Tele callers
- Motivation & recognition program for tele callers
- Lead management system (Generation of Opportunity from open lead / 3 rd party database)
- Outbound tele calling survey conduct on customer database Need based
- Work to enhance the call center efficiency & productivity.
Skill Sets
- 5 8 years of experience in Customer Care department in Automobile & allied company. Preference would be passenger car experience.
- Energetic, self-motivated, service attitude, good planner & strong implementer
- Analytical skills, industry awareness & excellent communication & listening skills
- Good interpersonal skills in terms of dealer management, staff handling & customer grievance management
- Good presentation skills & proficiency in MS Office
Qualification : Graduate / B. Tech/BE (Mech. / Automobile)/ MBA
Skills Required
Call Center Management, Customer Service Management, Customer Service
Location
Gurugram, Haryana, India
Posted On
1744194759000
Years Of Experience
5 to 8 years
