Job Requirements
About the Role
The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes ensuring adherence to corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage delinquent accounts. The role entails end-to-end responsibility for collections in the allocated area and has a direct impact on the financial institution's budget planning and overall organizational objectives.
Key Responsibilities
Primary Responsibilities
- Handle collections for specific products within the assigned area.
- Responsible for managing field agencies to support doorstep collection operations.
- Ensure collection efficiency and manage cost of collections.
- Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
- Review account allocations and set collection targets for agencies/in-house teams.
- Follow up regularly with default customers through a dedicated team.
- Ensure collection agencies and executives adhere to legal guidelines.
- Manage productivity by setting and monitoring performance parameters for in-house and agency teams.
- Ensure adequate Feet on Street availability area-wise, bucket-wise, and segment-wise.
- Conduct background and reference checks for appointed agencies/DCTs and evaluate them regularly.
- Collaborate with the legal team to initiate legal action on specified cases.
- Build relationships with key clients to ensure timely collections.
- Determine suitable tactics or strategies for timely collections.
Secondary Responsibilities
What We Are Looking For
Education
- Graduate Any discipline.
- Postgraduate Any discipline.
Experience
- Relevant years of experience in collections.
Skills and Attributes
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Sound understanding of collection processes and legal guidelines.
- Ability to analyze data and implement effective collection strategies.
- Proficiency in managing third-party agencies and internal teams.
- Detail-oriented with strong organizational skills.
