The Cafe Manager is responsible for overseeing the daily operations of the cafe, ensuring a high level of customer satisfaction, and managing the staff to deliver exceptional service.
This role involves a combination of leadership, operational, and customer service responsibilities.
Responsibilities:
Operations Management:
Supervise and coordinate daily cafe operations, including opening and closing procedures.
Maintain high standards of food and beverage quality, hygiene, and presentation.
Monitor inventory levels and order supplies to ensure sufficient stock.
Staff Management:
Recruit, train, and supervise cafe staff.
Schedule and assign tasks to ensure efficient and smooth operations.
Conduct regular performance evaluations and provide feedback to staff.
Customer Service:
Ensure a welcoming and customer-friendly atmosphere.
Address customer inquiries, concerns, and complaints promptly and professionally.
Monitor and maintain high levels of customer satisfaction.
Financial Management:
Develop and manage budgets, including cost control measures.
Track sales, analyze financial reports, and implement strategies to achieve revenue targets.
Implement pricing strategies in coordination with senior management.
Menu Development:
Collaborate with chefs and kitchen staff to develop and update the cafe menu.
Stay informed about industry trends and incorporate popular items into the menu.
Marketing and Promotion:
Develop and execute marketing strategies to attract new customers and retain existing ones.
Coordinate promotions, events, and partnerships to increase cafe visibility.
Compliance and Safety:
Ensure compliance with health and safety regulations.
Stay informed about licensing requirements and ensure the cafe operates within legal guidelines.
Administrative Tasks:
Handle administrative duties such as payroll, scheduling, and reporting.
Maintain accurate records of sales, expenses, and employee hours.
Qualifications:
Previous experience in cafe or restaurant management.
Strong leadership and communication skills.
Excellent customer service skills.
Knowledge of food and beverage industry trends.
Ability to work in a fast-paced environment.
Familiarity with financial management and budgeting.
Understanding of health and safety regulations.
Bachelor s degree in hospitality management or a related field (preferred).
