- Role models expected behavior and coaches team
- on hospitality standards
- Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Zepto Cafe expectations
- Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner
- Empowers the team to satisfy Customer needs and resolve concerns
- Removes barriers to delivering Hospitality behaviors during shift
Builds Team Talent:
- Treats all team members fairly and with respect
- Supports the training of new team members
- Recognizes team members for team contributions
- Holds team members accountable for their behavior and performance
- Provides coaching to team members to improve performance
- Provides communication to team about goals and performance
Drives Sales Growth:
- Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements
- Executes new product rollouts
- Responsible
Flexibility and Adaptability:
- Acts quickly to solve problems in area of responsibility
- Provides feedback and suggestions to improve performance
- Is flexible with work schedule as business needs
- Understands and complies with all procedures and policies
- Provide action plans to address issues and opportunities and effective execution of the same
- Seeks to understand goals and results and how they personally contribute to them
Plans and Communicates:
- Discusses issues with other support functions of the circle and prepares the action plan
- Discusses the business plan and brings out the alignment
- Involves entire team by communicating goals, results, and action plans
Expands the footprint:
- Identify the new locations for the business expansion in line with the business strategy
- Responsible for new restaurant operating days and prepare the propose the capex calculation
- Understand and observe the completion closely and update stakeholders and plan to tackle the competition
