Company Description
TAAL Tech Limited is a global engineering design partner that collaborates with OEMs, EPCs, and operators to develop manufacturable and compliant products, systems, and plants. Headquartered in Bangalore, India, with offices in the USA, Germany, Austria, and the Netherlands, TAAL Tech serves customers worldwide with flexible and scalable delivery models. The company is certified in ISO 9001:2015 for Quality Management and ISO/IEC 27001 for Information Security. Serving industries such as architecture, aerospace, automotive, and industrial machinery, TAAL Tech is committed to delivering innovative and future-ready solutions.
Role Description
To provide centralized, high-availability technical support for CAD and engineering applications used in multidisciplinary EPC and engineering delivery projects, ensuring system stability, standardized configurations, license compliance, rapid incident resolution, and continuous improvement of the CAD support ecosystem across global delivery centers.
Work Location: Bangalore
Qualifications
- Preferred: 3+ years in CAD/Application Support within engineering, EPC, mining, infrastructure, or industrial project environments.
- Hands-on experience supporting engineering design applications in a production EPC/industrial delivery environment.
- Exposure to multidisciplinary engineering tools and workflows (Civil, Structural, Mechanical, Piping, E&I)
- Experience working with IT Service Desk and Application Support teams for incident, problem, and change management.
- Understanding of CAD workstation configuration, software deployment, version upgrades, and patch management.
- Experience supporting global users across multiple geographies and time zones.
- Familiarity with license management, usage monitoring, and compliance tracking.
- Experience in CAD audits, standards enforcement, and best-practice implementation.
- Working knowledge of Quality Management Systems (QMS) and structured documentation practices.
- Exposure to HSE requirements and compliance within engineering delivery environments.
- Exposure to engineering data management platforms (e.g., Vault, ProjectWise, Smart Plant, E3D desirable)
- Service Desk / ITSM tools (ServiceNow, Jira Service Management, Remedy, or equivalent)
- Windows OS configuration, workstation standardization, application deployment.
- License server configuration and monitoring (FlexNet or equivalent)
- User access control and application permissions.
- Knowledge base creation, SOPs, CAD support manuals.
- Understanding of QA processes and compliance documentation
- Technical troubleshooting
- Stakeholder communication (engineers, IT, application teams)
- Change communication and rollout support
TOOLS KNOWLEDGE REQUIRED: AutoCAD, AutoCAD Plant 3D, Civil 3D, Revit, Tekla (any two or more mandatory)
If you're interested, kindly share your updated resume to [Confidential Information]
