Business Technology Solutions Manager - Patient Strategy & Services

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

We are looking for experienced leaders with strongPatient Support Services (PSS) and Salesforce CRM/PRM implementation expertiseto lead large, complex patient services transformation programs. This role is accountable forendtoend delivery, solution development, team leadership (including contractors and technofunctional specialists), and growth of new client programs.

The Manager sits at the intersection ofstrategy, solution architecture, delivery execution, and business development, working closely with senior client stakeholders, ZS leadership, and multidisciplinary delivery teams.

The ideal candidate bringshandson implementation experience, a proven ability tobuild and lead diverse delivery teams, and demonstrated success inselling and scaling new programsacross global life sciences clients.

What You'll Do

1. Program Leadership & Delivery Ownership

• Ownendtoend deliveryof largescale Patient CRM / PRM implementations onSalesforce Health Cloud and Life Sciences Cloud, from discovery through golive and hypercare.
• Lead multiple workstreams acrossenrollment, case management, reimbursement, patient engagement, nurse educator workflows, and AIenabled capabilities.
• Establish delivery governance including scope, roadmap, release planning, risk management, quality assurance, and executive reporting.
• Ensure solutions arescalable, compliant, and reusableacross brands, markets, and therapeutic areas.

1. Solution Development & Architecture Leadership

• Lead solution developmentby shaping endtoend functional and technical designs in partnership with solution architects and engineering leads.
• Drive key design decisions acrossHealth Cloud data models, service processes, integrations, security, and extensibility patterns.
• Ensure alignment betweenbusiness objectives, Salesforce platform capabilities, and longterm client technology strategy.
• Champion an OOTBfirst, acceleratordriven approach to improve speedtovalue and consistency across programs.

1. Team Leadership & Resource Management

• Build, lead, and mentordiverse delivery teams, includingZS consultants, offshore/onshore resources, contractors, and specialized technofunctional roles.
• Own staffing strategy, onboarding, performance management, and capability development across programs.
• Foster strong collaboration across business analysts, architects, developers, QA, data/integration specialists, and change management teams.

1. Stakeholder Management & Client Advisory

• Serve as thesenior client advisor, engaging with executive stakeholders across business, IT, operations, and compliance.
• Leadexecutivelevel workshopsto define futurestate operating models, KPIs, governance structures, and transformation roadmaps.
• Advise clients onbest practices in patient services, reimbursement models, digital adherence, specialty and rare disease programs.
• Manage escalations, align expectations, and ensure sustained client satisfaction and value realization.

1. Selling & Program Expansion

• Identify, shape, and sell new programswithin existing and new client accounts.
• Lead or significantly contribute topursuits, RFPs, and proposals, including solutioning, scope definition, estimates, resourcing models, and delivery approach.
• Partner with ZS leadership to grow longterm client relationships and expand PSS technology footprint.
• Contribute to development of reusable assets, accelerators, and thought leadership to support gotomarket efforts.

1. Data, Integration & Insights Leadership

• Provide oversight onintegration strategyacross HUB vendors, specialty pharmacies, EMR partners, and broader patient ecosystems.
• Guide data and reporting strategy fortherapy initiation, adherence, operational performance, and patient outcomes.
• Ensure analytics and insights are embedded into solution design to support decisionmaking and continuous improvement.

What You'll Bring

• 10-14 yearsof experience in technology consulting, withsignificant handson Salesforce implementation experience.
• Proven track record leadingendtoend CRM/PRM implementations, preferably onSalesforce Health Cloud or Life Sciences Cloud.
• Strong background in life science/pharma essential. Experience and exposure to pharma patient servicesis preferable. This includes HUB operations, reimbursement, specialty therapies, oncology, or rare disease programs.
• Demonstrated experiencemanaging large, diverse teams, including contractors and specialized technofunctional roles.
• Proven ability tosell, scope, and grow new programswith senior client stakeholders.
• Excellent leadership, communication, and executivelevel presentation skills.

Preferred Qualifications

• Salesforce certifications:Health Cloud Consultant, Life Sciences Cloud, or Architecture certifications.
• Experience working withlarge global pharma clientsacross multibrand and multimarket programs.
• Exposure toAIdriven, agentic, or automationled workflowsin patient services or CRM ecosystems.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and wellbeing, financial future, time away, and professional development. With robust skillsbuilding programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in , visit .

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

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