Summary
Position Summary
USI UK Digital Innovation DiPOS Product Support Specialist (Operations)
Do you have a passion to work for global clients and provide tax compliance services Are you ready to take the next step in your career by focusing on providing system support and implementation for international clients of Deloitte Are you ready to fulfill your potential and want to have a significant impact on global initiatives If the answer to all of the above is Yes, come join us!
Deloitte Tax Services India Private Limited (Deloitte Tax in India) commenced operations in June 2004. Since then, nearly all of the Deloitte Tax LLP (Deloitte Tax) U.S. service lines and regions have obtained support through Deloitte Tax in India. Deloitte Tax in India offers you opportunities to learn, support and practice taxation, a much sought-after career option. In recent years, member firms, such as Australia, Belgium, Canada, Germany, the Netherlands, the United Kingdom, etc. have obtained support in their tax practices through the Deloitte Tax in India.
At Deloitte, we are leading clients through the tax transformation taking place in the marketplace.We offer a broad range of fully integrated tax services and
add greater impact to clients by
combining technology and tax technical resources to uncover insights and smarter solutions for navigating an increasingly complex global environment.
Work you'll do
Deloitte's Tax Digital Innovation Product Operations and Services group is responsible for implementing and supporting multiple Tax software products and services throughout Deloitte globally. Activities range from initial triage, internal and external user support, administration requests, maintenance, UAT and deployment of multiple products across multiple service offerings.
You will be part of the team that offers essential 1st line support to both internal and external users, ensuring that system updates, issues, admin requests and general support requirements are carried out efficiently and accurately to the highest standard.
Key Responsibilities:
- Provide system administration support across a number of tax service lines, applications and offerings
- 1st line support for troubleshooting, assisting users with resolutions and escalation to appropriate global teams
- Apply a methodical and logical approach to identifying and solving problems
- Be involved in ad-hoc system/project implementation activities as part of a broader team
- Be involved with User Acceptance Testing across a range of products/applications
A successful candidate should have:
- Strong Interpersonal skills
- Ability to organize and prioritize workloads, together with the ability to handle deadlines and respond well under pressure
- Ability to adhere to standard policies and procedures and recall/apply guidance and updates
- Keen interest in problem solving
- Ability to understand new applications
- Ability to operate as a member of a team and work unsupervised
- Good level of education with Math's and English Language as part of their curriculum
- Good IT skills and knowledge of Microsoft applications
- Flexible in approach to work and adapt in accordance with business needs
- Keen to learn new skills
- Needs to be articulate, friendly and confident
Qualifications & Skills:
- Any graduate With computers skills as part of their curriculum or experience in a Service Desk environment
- 1+ years experience supporting MNC clients while working in a corporate environment
- Experience in product support
- Experience using entire MS office Suite
- Good Presentation skills
Required Experience: 1 to 4 years
Work location: Bengaluru/Hyderabad
Timings: 2 PM to 11 PM IST
How You'll Grow
At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 325534
