About Zscaler
Zscaler is a pioneer and global leader in zero trust security. The world's largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.
Here,
impact in your role matters more than title and trust is built on results. We believe in transparency and value
constructive, honest debatewe're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on
customer obsession, collaboration, ownership and accountability.
We champion an AI Forward, People First philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you're driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.
Role
We are looking for a Business Systems Analyst to join our IT Applications team. This is a hybrid role based in Bangalore, reporting to the Director, IT Applications.
You will help drive the evolution of the world's largest cloud security platform, leveraging your passion for technology to enable organizations worldwide to harness the speed and agility of a cloud-first strategy.
What You'll Do (Role Expectations)
- Drive the implementation and augmentation of the ServiceNow platform, focusing on ITSM and HR Service Management/Employee Center
- Lead integration projects connecting ServiceNow with external systems using REST/SOAP APIs, Integration Hub, and Spokes
- Design and deliver ServiceNow Performance Analytics dashboards, reports, and KPIs that align with ITSM best practices
- Manage the ServiceNow platform experience across ITSM, HR, and Security modules
- Utilize ITOM modules including Event Management, Orchestration, or Operational Intelligence alongside CMDB and Asset Management
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedbackknowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We're Looking For (Minimum Qualifications)
- 5+ years of experience implementing, configuring, and administering SaaS business systems for a software company, with at least 4 years focused on the ServiceNow platform
- Bachelor's degree or equivalent professional experience
- Experience with SDLC methodologies including Agile, Kanban, Scrum, or Scaled Agile
- Proficiency with the ServiceNow platform and experience with project tracking and collaboration tools like JIRA or Confluence
- Consulting experience in ITOM (including cloud environments such as AWS, Azure, Google Cloud), IRM, CMDB, TPRM, or AIOps
What Will Make You Stand Out (Preferred Qualifications)
- ServiceNow Administrator or ServiceNow ITSM Implementation Specialist Certification
- ITIL V3 or V4 certification, or Specialist certifications in ServiceNow ITOM, CSM, or Performance Analytics
- Knowledge of ServiceNow UX capabilities, Employee Center portal, and familiarity with AI-driven features like Predictive Intelligence and Now Assist
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Benefits
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
