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• Strong background in the commercial P&C insurance industry, with an understanding of Underwriting and Billing Workflows for US-based P&C Insurance Carriers.
• Experience with Majesco Billing Platform is must have.
• Proficiency in SQL for querying databases and troubleshooting data-related issues.2
• Strong background in applying agile methodologies and the use of Jira.
• Excellent communication and presentation skills.
Secondary Skills:
• Basic understanding of data extraction and transformation processes
• Proficiency in Excel, including creating functions and preparing exhibits.
• Ability to evaluate, analyze, and interpret the voice of the customer through various data sources.
• Familiarity with technologies utilized in the industry and the ability to see their impact.
• Experience with ServiceNow, including incident logging, categorization, workflow management, and reporting. Good-to-Have Skills:
• ITIL certification or experience in IT Service Management (ITSM) frameworks.
• Experience with simple report building in PowerBI.
• Familiarity with workflow automation tools (e.g., Power Automate, RPA)
WHISHWORKS is now Coforge, a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on very select industries, a detailed understanding of the underlying processes of those industries and partnerships with leading platforms provides us a distinct perspective.. The Salesforce Business Unit works with an ecosystem of digital innovators, including MuleSoft, Salesforce, Microsoft Azure, Tableau and Confluent, to develop leading solutions that enable business transformation and growth.
Job ID: 111435647
