Experience Band 3+ Years
Shift UK Shift
Skill Sets
- Integration of HRA systems with finance & payroll system
- Integration of workforce management systems, payroll, shift patterns
- End-to-end vendor assessments and working with stakeholders
- Expertise in navigating process improvement
Key Responsibilities
Systems Analysis & Process Optimisation
- Translate high-level business requirements from HR, Finance and other functions into concrete technical specifications and system configurations.
- Lead internal discovery to understand operational bottlenecks, ensuring we don't just digitise bad processes but actively optimise workflows to solve real user problems.
- Lead on execution of acquiring new systems and software and implementing them into the enterprise.
- Bring external lens for evolving technologies and solutions that support delivering increased productivity through automations.
System Integration & Data Integrity
- Act as the technical lead for system connectivity, designing and maintaining robust integrations (APIs/middleware) between core platforms.
- Monitor data flow and synchronization between systems to ensure a single source of truth across the organisation.
- Work closely with delivery leads or external partners to ensure seamless transitions during system upgrades or new implementations, managing dependencies and risks.
Vendor Management & Performance
- Acting as the internal point of contact, monitor and manage third-party vendor relationships, acting as the primary point of contact for support issues, contract renewals, and delivering feature enhancement requests.
- Define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with vendors to ensure system uptime and support quality meets business needs.
- Conduct analysis on vendor roadmaps to ensure we are utilising new features and getting the best return on investment (ROI).
Stakeholder Management & Collaboration
- Effectively communicate system changes, downtime, and improvements to stakeholders across Operations, HR, and Finance, ensuring expectations are aligned.
- Influence without authority, guiding non-technical stakeholders on best practices and articulating the why behind configuration decisions vs. customisations.
- Create and maintain clear documentation and user guides to facilitate successful adoption of systems.
Success Measures / KPIs
- Achievement of strategic system consolidation and integration targets.
- Measurable efficiency gains (e.g., reduction in manual data entry hours).
- System reliability and successful management of vendor SLAs.
- Internal user satisfaction (NPS) regarding tooling and support.
- Successful delivery of integration projects on time and within budget.
Required Skills
- An analytical mindset with the ability to deliver system solutions that are cost-effective and pragmatic.
- Strong customer centric approach, with an ability to challenge and prioritise differing needs, requirements and timelines.
- Highly competent in process mapping and using data to diagnose workflow issues before implementing technical fixes.
- Superior written and verbal communication skills, with the ability to translate technical jargon for business stakeholders in HR and Finance.
- Strong understanding of API concepts, data mapping, and system architecture.
- Execution skills in sourcing and integrating systems including business readiness
- Skills in negotiating with vendors and holding third-party providers accountable to standards.
Required Experience
- Proven experience in Business Systems Analysis or Systems Administration, successfully managing internal enterprise tools (ERP, HRIS, or Finance systems).
- Hands-on experience with system integrations, specifically connecting disparate SaaS platforms (e.g., via REST APIs, iPaaS tools, or flat-file transfers).
- Experience working in cross-functional environments, balancing the needs of different departments (e.g., Finance vs. HR).
- Strong background in requirements gathering, solution design, and user acceptance testing (UAT).
