Job Responsibilities
- Focus is primarily on the Expense Management responsibilities of submitting invoices as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.
- Develops partnerships with team members and cross-functional peers and is willing to do what is necessary to get work done for the good of the team.
- Act as a subject matter expert and is able to guide and mentor the team members.
- Effectively handle escalations and find appropriate resolutions.
- Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization.
- Partner with global counterparts and Global Supplier Services teams.
- Implement process improvements and efficiencies
Required qualifications, capabilities, and skills
- Strong communication skills , both verbal and written - ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.
- Ability to review data efficiently in compliance with the policy and procedures with data (intermediate Excel skills are essential) and with an appreciation of the importance of process and a robust control framework.
- Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
- Self-starter, work independently whilst also operating effectively in a team-based environment.
- Capable of multi-tasking and managing a demanding workload.
- Analyze and problem solve.
Preferred qualifications, capabilities, and skills
- Bachelor s degree (or equivalent experience)
- Proficiency in Excel, PowerPoint, Word, Access
- Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
- Detail oriented with strong organizational skills; ability to manage multiple tasks simultaneously and prioritize work efforts.
