An Operations & Customer Experience Associate is responsible for driving conversions while ensuring every customer interaction reflects the brand's voice, values, and quality. They are the front line of the brand, turning inquiries into sales and customers into loyal community members.
Key Responsibilities
- Convert Instagram, WhatsApp, and website inquiries into sales
- Assist customers with sizing, styling, and product guidance
- Follow up on pending queries and abandoned carts
- Manage daily customer communication across platforms
- Handle order updates, delivery timelines, and tracking queries via Shopify
- Resolve exchange, return, and refund concerns smoothly
- Maintain a warm, premium, and on-brand tone at all times
- Coordinate with the operations team for seamless fulfilment
- Support in achieving monthly sales targets
- Build long-term customer loyalty and repeat business
Experience: Minimum 1–2 years of experience working with a fashion brand.
Please do not apply if you do not meet the above experience requirement.
Location: Delhi/NCR applicants only, or candidates willing to relocate.
About Company: WeMakeScholars is a Hyderabad-based fintech startup specializing in education loans and scholarships. Established seven years ago, we collaborate closely with major banks and NBFCs in India, including SBI, Axis Bank, and ICICI Bank, to simplify the education loan application process for students and parents. While we do not directly provide loans, we ensure a seamless and hassle-free experience. As market leaders in the education finance segment, we currently partner with over 14 financial institutions, a number that continues to grow. Last year, we facilitated the disbursement of approximately 10,000 crore in student loans, and we anticipate even higher volumes this year.
