About the role:
In this opportunity, Business Operations Specialist, as you will:
- Responsible for supporting critical operational areas for professional services including, but not limited to,
- order processing, credits, time entry and billing, access requirements, quality assurance, reporting and
- governance.
- Produce, review and maintain operational documentation and communications.
- Participation as assigned team member to triage, route, respond or manage POM information channels at
- specific points in time including e-mail, MS Teams, roundtable, verbal, or other flows as needed.
- Assist with revenue management items specifically around month end research and resolution
- Some degree of creativity and willingness to provide feedback and make suggestions is expected.
- Active and timely entries to Operations conversations, tools, and resources.
- Strong oral and written communication skills
- Participating in special projects and other duties as deemed necessary.
About You:
You re a fit for the role of Business Operations Specialist if your background includes:
- Support key operational areas: order processing, credits, time entry, billing, access, QA, reporting, governance.
- Create, review, and maintain operational documentation and communications.
- Manage POM channels (email, Teams, roundtables, verbal, etc.) as assigned.
- Assist with month-end revenue management tasks and issue resolution.
- Contribute ideas and feedback for process improvements.
- Maintain active and timely participation in operations, tools, and discussions.
- Strong verbal and written communication skills required.
- Participate in special projects and other assigned duties.
- Good Experience in SAP Tool.
