Key Responsibilities:
Operations & Administration
- Oversee day-to-day workplace operations across IT assets, office admin, vendor coordination, and internal tools
- Track asset issuance, manage renewals, licenses, and vendor contracts
- Own structured onboarding/offboarding experience from a systems and access standpoint
- Support internal requests with speed, accuracy, and accountability
Procurement & Vendor Management
- Identify, evaluate, and negotiate with vendors for hardware, software, infrastructure, and services
- Ensure purchases are cost-effective, timely, and aligned with operational needs
- Maintain accurate records of procurement, POs, invoices, and service terms
- Drive vendor performance reviews and continuously explore better alternatives
Event Planning & Execution
- Lead planning and execution of all internal events: town halls, offsites, engagement programs, and leadership sessions
- Manage logistics, communication, budgeting, and feedback for each event
- Work closely with HR, L&D, and leadership to align event goals with team culture and business milestones
Compliance Coordination
- Own internal compliance calendars (ISO, CMMI, audits, documentation)
- Ensure SOPs, policies, and audit requirements are updated and accessible
- Coordinate internal audits, evidence collection, risk logs, and closure of action items
- Work cross-functionally with HR, IT, Delivery, and Finance for audit readiness and reporting
Reporting & Governance
- Maintain dashboards and trackers for assets, compliance, events, and procurement
- Provide weekly and monthly reporting to the Head of Operations
- Highlight risks, blockers, and opportunities to improve internal processes
What You Bring
- 8+ years of experience in operations, admin, compliance, or event management
- Strong vendor negotiation and multi-tasking abilities
- Proven experience in managing internal processes and delivering cross-functional programs
- Solid documentation, tracking, and reporting skills (Excel/Google Sheets)
- Exposure to ISO/CMMI frameworks is a plus
- A proactive, solution-driven mindset with a strong sense of ownership
