Business Operations Manager

AboutPolicybazaar.com –

We believe in insurance for all, and we drive it through unbiased information and time-efficient processes for all Indian customers. As India's largest insurance brokers, we consider it our responsibility to be every Indian customer's one-stop portal for protection against death, disease and disability -- as well as for mindful investment planning. We understand customers anxiety about claim settlement, so we offer 24x7 online support, on-ground support, as well and even host special claim samadhan events where stuck claims can be reopened and resolved instantly. Our mission, in keeping with IRDAI's inspiring vision, is Har Family Hogi Insured by 2047.

Role Overview

We are looking for a dynamic and result-oriented Business Operations Manager, who will serve as the critical bridge between the Business team and the Operations team. You will ensure that the P&L objectives, marketing leads, and product updates are executed seamlessly by the sales and support teams.

Key Responsibilities

• Strategy Execution: Translate business strategies into actionable outcomes and workflows.
• Cross-Functional Collaboration: Span will include managing cross-functional teams including Marketing, Product, Sales, Customer Support and Technology teams.
• Process Optimization: Identify bottlenecks in the sales funnel or customer journey and implement process improvements to increase conversion rates.
• Performance Tracking: Responsible for the center's performance by providing real-time insights to the Business Manager.
• Sales Enablement: Work closely with sales teams to ensure the team has the right tools and product knowledge to deliver outcomes.
• Feedback Loop: Capture ground-level insights from Sales and Customer Support to influence future product features and marketing campaigns.

Must-Have Requirements:

• Education: Master's degree in Management (MBA) or a related field.
• Experience: 3–5 years of experience in Category Management or Program Management, preferably in New-age Startups.
• Travel: Expectation to travel to multiple cities and centres across India
• Analytical Rigor: Proficiency in data tools (Excel) to interpret datasets and drive decision-making.
• Communication: Exceptional bilingual communication skills (Regional language/English) to manage local teams and stakeholders effectively.