Business Operations Manager, Intercity

About the Role

Uber Intercity is a service that allows users to book rides between cities. Outstation cab travel is a multi billion dollar opportunity and Uber is at a very nascent stage, having tapped just a fraction of this opportunity. Intercity is a critical growth bet for Uber in India South Asia region and also globally.

As a Business Operations Manager in the Uber Intercity team, you will help us fuel the growth of this product category and have a measurable impact across the region using a combination of strategy, planning, stakeholder management and data driven decision making. You would be in charge of demand generation, cracking growth opportunities, improving product experience and be a global thought partner for product teams, other mega-regions and regional stakeholders.

These require you to have a growth hacking mindset, deep understanding of consumer experience, ability to think out-of-the-box and commitment to operational excellence. You will need to be a strong planner and stakeholder manager to work together with our Product, Engineering, Marketing, BD, Rider Ops and CommOps teams to ensure all decisions are coordinated and timely executed.

What the Candidate Will Do

1. Growth Strategy: Create and execute a coherent strategy to scale Uber Intercity in India South Asia region. Develop a deep understanding of the outstation travel industry, competitor landscape and consumer needs and assess growth opportunities for Intercity. Monitor industry trends and competitor landscape and dynamically respond to market needs.
2. Rider growth: Develop and execute growth hacking and rider acquisition/ engagement initiatives. Rider analytics which includes demand funnel, rider profiling, rider lifecycle management, etc. to extract insights that drive growth. Identify unique local marketing opportunities aligned with business priorities and work with the Marketing team to deliver campaigns against them. Evaluate, prioritize, and close strategic partnership opportunities.
3. Product: Continuously collaborate with global product and ops teams to proactively plan, design and build new features that deliver a magical experience.
4. Customer experience: Collect rider and driver insights through CRM, research, support inbounds, etc and design & execute ops & product initiatives to solve rider and driver-side issues.
5. Leverage problem-solving skills to identify issues on the marketplace, rider, and driver fronts. Use data analytics and qualitative research to test hypotheses, make sound business judgments, and decide on the next steps.
6. Cross-functional collaboration & program management for executing identified projects (e.g., Product, Supply, Core Marketplace, S&P, Marketing, CommOps, Policy, Comms, Legal, Ops etc.).

What the Candidate Will Need

1. 3+ years of relevant experience in management consulting, high-growth startups, investment banking or similar professions with a high focus on strategic thinking, problem-solving and data analytics.
2. Bachelor's degree from top universities in Engineering, Economics, Business, or other disciplines with a quantitative focus MBA from a top-tier institute.
3. Proficiency in data analytics & SQL is a strong plus for deriving business insights and taking data backed decisions.
4. Strategic thinking, structured problem solving and business acumen.Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure.
5. Manage and deliver end-to-end projects on time with autonomy in a rapid growth environment and demonstrated ability to coordinate, plan and prioritize tasks across multiple projects.
6. The ability to communicate and present information to stakeholders across all levels of the business.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .