About the Role
We are looking for a proactive and detail-oriented Business Operations Manager to drive day-to-day operations, support cross-functional teams, and ensure seamless execution across projects. The role requires a mix of operational excellence, client management, and strategic thinking within a fast-paced tech environment.
Key Responsibilities
- Manage and oversee daily business operations to ensure efficiency and smooth functioning
- Assist the finance team with client billing, invoicing, and payment coordination
- Maintain and manage operational data across multiple spreadsheets and internal tools
- Build, manage, and nurture strong client relationships to ensure high satisfaction and retention
- Handle and track multiple ongoing projects, ensuring timely delivery and execution
- Manage and update the company's website, social media platforms, and content initiatives
- Perform manual testing of products to ensure quality and identify issues
- Review, organize, and maintain all client-related legal and compliance documents
- Identify opportunities to cross-sell and upsell services across existing clients
- Conduct market and product research; create BRDs and other relevant documentation
- Develop project plans, workflows, and process documentation for internal teams
- Visit client locations when required to manage relationships and troubleshoot issues
- Act as a bridge between business and technology team
- Assist customers and internal teams with necessities
Required Skills & Qualifications
- 2–3 years of experience in Business Operations, Product, or similar roles in a tech company
- Strong understanding of operations management and process optimization
- Proficiency in tools like Excel/Google Sheets for data management and reporting
- Basic understanding of finance processes (billing, invoicing, collections)
- Excellent communication and client management skills
- Experience in handling multiple projects simultaneously with strong prioritization skills
- Familiarity with website/content management and social media handling
- Basic knowledge of software testing and QA processes
- Ability to understand and manage legal/compliance documentation
- Strong analytical and problem-solving mindset
- Experience in creating BRDs, SOPs, and project documentation
- Ability to create structured project plans and workflows
- Willingness to travel for client meetings and issue resolution
- Flexibility to work across teams, departments and type of projects
Preferred Traits
- Ownership-driven and highly accountable
- Detail-oriented with a process-first mindset
- Comfortable working in a fast-paced startup environment
- Strong coordination and stakeholder management skills
