About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform helping leading brands such as Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco drive revenue through WhatsApp.
- Empowering 210,000+ businesses with WhatsApp engagement & marketing
- 800+ crore WhatsApp messages exchanged annually via the AiSensy platform
- Businesses drive 2580% of their revenue using AiSensy
- A mission-driven, growth-stage startup backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investors
Role summary
We are looking for a BizOps person who ensures our teams run with clear KPIs, clean reporting, tight review cadences, and consistent follow-through. This role is about operational discipline: setting up systems, tracking performance, coordinating cross-team execution, and making sure recurring business routines happen on time, every time.
You will work closely with leaders across Sales, CS, Support, Marketing, Product, Finance and Ops to keep the machine running.
Key Responsibilities
1) KPI tracking, reporting & business reviews
- Maintain function-wise KPI dashboards (weekly / monthly) with correct definitions and owners.
- Collect weekly updates from teams and publish structured performance reports.
- Run recurring review meetings: scheduling, agenda, pre-reads, notes, action items, follow-ups.
- Track missed targets / delayed actions and ensure closure with owners.
- Identify metric anomalies early (drop in conversions, pipeline, onboarding delays, churn spikes) and escalate to the right owner.
2) Operating cadence & accountability systems
- Ensure weekly/monthly rhythms are followed: team reviews, performance check-ins, QBRs (as applicable).
- Maintain action trackers, decision logs, meeting notes, and ensure accountability.
- Create templates for weekly updates, KPI reports, initiative tracking, and review summaries.
3) Cross-functional coordination (execution support)
- Coordinate delivery of initiatives that need multiple teams (Sales Onboarding CS Product Finance).
- Break down work into clear tasks, owners, timelines; track blockers and drive resolution.
- Ensure handoffs between teams are documented and followed (SOPs + SLAs).
4) Process & SOP ownership
- Document and improve recurring workflows (examples):
- Lead handoff, pipeline stages, discount approvals
- Onboarding flow, implementation SLAs, escalation rules
- Renewals tracking, churn reasons logging
- Collections follow-ups, invoicing requests, reconciliation inputs
- Create simple SOPs, train stakeholders, and audit adherence.
5) Tool hygiene & operational data quality
- Ensure CRM / tracking tools are updated (deal stages, reason codes, timestamps, ownership fields).
- Fix reporting hygiene issues: missing fields, inconsistent definitions, wrong tagging.
- Work with admins/ops to set up workflows, automations, and standard reports.
6) Ad-hoc operational support
- Support leadership with structured data pulls and operational analysis (not heavy strategy):
- Funnel conversion tracking
- SLA breaches & root causes
- Team capacity vs workload tracking
- Cohort performance summaries
What success looks like (first 3060 days)
- Weekly KPI reporting runs without chaos; leaders rely on it.
- Reviews happen on schedule with pre-reads and action closure rate improves.
- Dashboards have clear ownership + consistent definitions across teams.
- Top 5 recurring operational issues have SOPs + measurable improvement.
- CRM/reporting hygiene improved (clean stages, reason codes, proper tagging).
Requirements
- 47 years experience in operations / business operations / sales ops / program management / revenue operations support.
- Strong comfort with numbers and reporting (Google Sheets/Excel; SQL is a plus).
- Very strong follow-through and stakeholder management (can get updates, chase closures, unblock).
- Good documentation skills: SOPs, templates, clear written updates.
- Organized, consistent, and process-driven.
Preferred background
- B2B SaaS ops / fast-paced startup ops
- Exposure to Sales/CS/Onboarding processes and funnels
- Experience running recurring cadences (WBR/MBR/QBR), KPI reporting, and action trackers
Traits we care about
- High ownership of routine + discipline (doesn't drop balls)
- Comfort with operational pressure and lots of coordination
- Not ego-driven; focused on getting work done
- Can be firm with follow-ups without creating friction
