Independently Support 8-12 Simple, Medium, and High events at one time with consistent and quality customer support
Accuracy in the completion of assigned tasks and deadlines, team processes and standard operating procedures
Follow communication process flow
Updates process forms in a timely manner
Supports the creation of the event websites and registration, invitations and other emailed communications, per customer requirements
Consults on event requirements and site features
Coordinates site testing and final sign-off with customer
Creates event reporting package with updated reports
Integrates site data with MMS (Salesforce), On24 and Touchcast
Sends initial invitation and/or provides final site URL
Sends additional rounds of invitations and communications
Coordinates changes to attendees, waitlists, rooming lists, approvals and capacities w/event owner
Manages event websites and registration changes
Sends post-event feedback surveys
Manages post-event technology tasks (upload final participant lists, communicate web build hours/fees, complete final billing process form, close-out checklist)
Support taskforces and special projects (as assigned)
Qualifications
Required Skills List
Experience with Cvent platform will be a huge plus.
The person should be willing to work Night Shifts (9 am to 6 pm US Eastern time)
Ability to communicate effectively and support customers from various countries and time zones
Comfortable speaking with customers in our universal business language; English
Excellent customer service
Excellent time management skills
Ability to problem solve customer and team issues
Multi-tasker
Effective Written and Verbal Communications Training
Ability to work independently
Strong Microsoft Office skills and adept to working with new technology (Word, Power Point, Excel)
Self-starter for continued education on technology
