Summary:
The role involves ensuring compliance with industry regulations and company policies, performing assurance programs with ongoing checks on sales processes, and collaborating with different departments for seamless communication and coordination. The candidate will maintain accurate and up-to-date documentation of operational procedures and policies, generate and analyze reports on operational performance for management review, evaluate and revise operations and procedures in response to organizational change, streamline and optimize operational processes to improve efficiency, and maintain strict confidentiality.
Responsibilities:
- Understand and ensure compliance with industry regulations and company policies.
- Perform assurance programs with ongoing checks on sales processes.
- Collaborate with different departments to ensure seamless communication and coordination.
- Maintain accurate and up-to-date documentation of operational procedures and policies.
- Generate and analyze reports on operational performance for management review.
- Evaluate and revise operations and procedures in response to organizational change.
- Streamline and optimize operational processes to improve efficiency.
- Maintain strict confidentiality.
Requirements:
- Bachelor&rsquos degree in business administration, Operations Management, or a related field.
- 2-3 years of prior experience in operations roles, with a focus on process improvement.
Required Skills:
- Demonstrated ability to work quickly, respond to urgent, unanticipated requests, and manage ambiguity.
- Ability to work collaboratively in a team environment.
- Strong understanding of KPI/SLA/TAT.
- First-principles thinking and problem-solving.
- Strong networker across relevant stakeholder base with the ability to listen, build common ground, and influence others.
- Strong interpersonal skills and the ability to work cross-functionally in a matrix organization.
- Flexible to work with global offices across several time zones.
Preferred Skills:
- Follow the SOP and perform customer onboarding assurance tasks efficiently by maintaining process KPI/SLA.
- Proficiency in Excel and PowerPoint.
- Contract interpretation and data research skills.
#AditiConsulting
# 26-04609
