Job Description
Brief Description
What You'll Do
Partner with default operations teams (loss mitigation, foreclosure, bankruptcy, investor reporting) to document current-state workflows, pain points, and system gaps
Elicit, write, and manage business requirements, user stories, and acceptance criteria for AI-assisted workflows, including decisioning tools, exception handling logic, and rule-based automation in Azure DevOps / Jira
Build process maps, swim-lane diagrams, and data flow documentation for end-to-end servicing workflows
Facilitate requirements workshops and working sessions with US-based stakeholders across time zones
Support UAT planning, test case development, and defect triage in coordination with QA and business teams
Analyze data to identify trends, gaps, and opportunities in default operations performance
Drive adoption of new features through training materials, runbooks, and stakeholder feedback loops
Manage dependencies and coordinate across product, engineering, compliance, and operations
Education and Experience
Must Have
5+ years of experience as a Sr Business Analyst, with demonstrated ownership of end-to-end requirements for software or operational feature delivery
Bachelor's degree in Business, Engineering, Computer Science, or a related field
Strong process documentation skills: BRDs, user stories, process maps, swim-lane diagrams, acceptance criteria
Proficiency in Azure DevOps, Jira, or equivalent project/requirement tracking tools
Comfortable working with data: ability to analyze reports, identify trends, validate data, and produce clear findings using Excel or BI tools
Experience with Agile development methodologies
Acts with a sense of urgency; bias toward action and delivery
Preferred
Familiarity with US mortgage servicing operations—loss mitigation, default, foreclosure, bankruptcy, or investor reporting
Prior exposure to mortgage default servicing platforms—experience with Sagent tools (LoanServ, Tempo, or related modules) is a strong plus
Understanding of GSE (Fannie Mae, Freddie Mac), FHA/VA, and CFPB regulatory requirements relevant to default servicing
Familiarity with data governance, data quality frameworks, or reporting platforms
Experience writing requirements for workflow automation, rule engines, or exception management tools
Work Environment
This role routinely uses standard office equipment such as computers, phones, photocopiers etc. Ability to sit for long periods of time is essential.
Position Type and Expected Hours of Work
This is a full-time, hybrid position based out of Gurugram or Bengaluru. Days and hours of work are Monday through Friday, 1.00PM to 10.00PM or 2:00 PM to 11:00 PM IST, to ensure overlap with US Central Time operations. Relocation assistance is available for qualified candidates.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
