Business Intelligence Analyst

Required Skills:

Strong knowledge of MIS reporting tools (Excel, Power BI, SQL preferred).

Analytical mindset with ability to interpret large datasets.

Attention to detail and accuracy in reporting.

Good communication and presentation skills.

Understanding of quality assurance processes in customer service/financial advisory environments.

Ability to work under pressure and meet deadlines.

Accurate and timely MIS reports on advisor quality performance.

Trend analysis of avoidable escalations and financial impacts.

Recommendations for corrective actions and process improvements.

Dashboards for leadership visibility into quality metrics.

Experience:

Minimum 1-2 years of experience.