About WPP Media
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com
Role
At WPP Media, we believe in the power of our culture and our people. It's what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media's shared core values:
- Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
- Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
- Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.
Role Summary & Impact
We are seeking a highly motivated and detail-oriented
Business Executive Social to join our growing team in Gurgaon. This is a pivotal client-facing role, ideal for an individual with 1-2 years of experience who is passionate about social media and building strong client relationships. You will be the primary point of contact for our key clients, specifically within the demanding
FMCG sector, ensuring their social media presence is not just maintained, but consistently excels.
You'll be instrumental in translating client visions into actionable content, overseeing its creation and deployment, and providing clear, data-driven insights. This role offers an incredible opportunity to grow your client management skills within a supportive team environment, working with some of the biggest brands in the market.
The role reports to: Manager / Senior Manager
Key Responsibilities
- Client Relationship Management: Serve as the primary day-to-day contact for assigned large FMCG client accounts, building strong, trusting relationships and understanding their evolving social media objectives.
- Content Strategy & Briefing: Work closely with clients to understand their campaign goals, product launches, and brand messaging. Develop comprehensive content briefs for the creative team, ensuring all client requirements, brand guidelines, and strategic objectives are clearly communicated.
- Content Oversight & Approval: Act as the central liaison between the client and our internal creative team. Facilitate the content creation process, manage feedback cycles, and skillfully navigate client approvals to ensure timely delivery of high-quality social media assets.
- Social Media Management: Schedule and publish content across various social media platforms, ensuring accuracy, adherence to brand voice, and optimal timing.
- Performance Reporting: Compile, analyze, and present regular performance reports to clients, highlighting key metrics, campaign successes, and actionable insights for continuous improvement.
- Proactive Communication: Maintain regular, proactive communication with clients, providing updates on project status, addressing queries, and anticipating their needs.
- Strategic Support: Assist the Account Manager in developing broader social media strategies and identifying new opportunities for client growth.
- Internal Collaboration: Work seamlessly with cross-functional teams, including creative, paid media, and analytics, to ensure integrated and effective social media campaigns.
Skills & Experience
- 1-2 years of professional experience in an agency setting, client services, account coordination, or social media management role, ideally with exposure to large brands or the FMCG sector.
- Exceptional Communication Skills: A natural communicator, both written and verbal, capable of articulating complex ideas clearly and persuasively to clients and internal teams.
- Client-Centric Mindset: A genuine passion for understanding client needs and a proven ability to manage expectations and secure approvals effectively and diplomatically.
- Social Media Savvy: Solid understanding of major social media platforms (e.g., Instagram, Facebook, TikTok, LinkedIn, YouTube) and their best practices for brands.
- Organizational Prowess: Excellent project management skills, with the ability to juggle multiple client deliverables, manage timelines, and maintain meticulous attention to detail.
- Analytical Aptitude: Ability to interpret social media data and contribute to comprehensive performance reports.
- Proactive & Solutions-Oriented: A self-starter who anticipates challenges and actively seeks solutions to ensure client satisfaction and project success.
- Team Player: A collaborative spirit, eager to contribute to a positive team environment and support colleagues.
Why Join Us
- Opportunity to work with leading FMCG brands on exciting and impactful social media campaigns.
- A collaborative and supportive work environment where your contributions are valued.
- Mentorship and growth opportunities within a dynamic agency.
Ready to Make an Impact If you're an ambitious and client-focused professional looking to elevate your career in social media, we encourage you to apply! Please submit your resume and a cover letter detailing why you're the perfect fit for this role.
Life At WPP Media & Benefits
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection.
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