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Manager - Business Excellence (Data Center & Cloud Services)
Location: Mumbai
Organization: L&T-Cloudfiniti
Role : Responsible for driving operational excellence across L&T-(Cloudfiniti /Vyoma's) Data Center and Cloud Services portfolio. The role focuses on integrating and optimizing end-to-end business processes to deliver consistent , scalable, and customer-centric outcomes.
Qualifications:
.Bachelor's degree in Engineering or Management (preference for Operations Management or Information Technology).
.Advanced certifications in quality or process management frameworks (e.g., Six Sigma, CMMI, ISO, TQM) will be an advantage.
Experience & Domain Expertise:
.Proven experience in the Data Center and/or Cloud Services industry.
.Demonstrated capability in driving process excellence across diverse business functions such as CRM, Pre-Sales, Sales, Service Delivery, Network & Security Operations, and Billing.
.Proficiency in implementing Quality and Operational Excellence frameworks such as TQM, CMMI, ISO, Six Sigma, EFQM, Kaizen, Malcolm Baldrige, and Balanced Scorecard.
.Strong understanding of Colocation (Colo), IaaS, PaaS, SaaS, as well as FinOps, DevOps, CloudOps, and SRE practices.
.Hands-on experience in building resilient, scalable, and process-driven operations to enhance customer experience and service reliability.
Key Attributes:
.Strategic thinker with a continuous learning mindset.
.Adept at institutionalizing best practices for sustainable outcomes.
.Strong collaboration and communication skills, with the ability to engage cross-functional teams to achieve business goals.
What We Offer:
.Opportunity to work with a leading data center and cloud services brand backed by Larsen & Toubro's legacy of excellence.
.Exposure to cutting-edge technologies and industry-leading frameworks.
.A collaborative environment that encourages innovation and continuous improvement.
Larsen & Toubro is a USD 17 billion technology, engineering, construction, manufacturing and financial services conglomerate, with global operations.
The Company is engaged in critical sectors - infrastructure, construction, defence, hydrocarbon, heavy engineering, aerospace, power (nuclear/ thermal/hydroelectric), electrical & automation, mining and metallurgy.
Over the last 8 decades, L&T has built a reputation for quality, reliability and strong customer orientation. The Company’s contribution to infrastructure, industry and society is widely recognised. It has been described in the media as ‘the builder of the India of the 21st Century’.
Integrated capabilities span the ‘design-to-deliver’ spectrum, enabling it to offer single-point solutions across industries. Design facilities and technology centres in India and the Middle East, are backed by manufacturing facilities in eight countries.
Global Presence¬
The L&T network of offices spans the globe. It engages with leading international companies as technology process licensors or consortium partners. The Company has established itself as a major player in the infrastructure sector in the Middle East, with the successful execution of a number of key projects. Its publicly-listed IT and technology service businesses have development and delivery centres in proximity to global clients. L&T’s products, including high-tech process plant equipment, have been installed in over 30 countries, including the US, UK and China.
Corporate Sustainability
L&T was the first engineering & construction company in India to report its sustainability performance. Annual Sustainability Reports highlight achievements across the traditional three ‘Ps’ of Planet, People and Profits. Every aspect of L&T’s operations is characterized by professionalism and high standards of corporate governance.
Awards and Accolades include:
• Iconic Brand of India Award – The Economic Times, 2017
• 7th Most Valuable Brand in India –Brand Finance, 2017
• Construction Company of the Decade Award – CNBC AWAAZ, 201
• India’s Top Ten Most Respected Companies - Businessworld, 2016
• Most Respected Company (in Infrastructure) – Businessworld, 2016
• Ranked 4th in global list of green companies (Industrial sector) - Newsweek
• Top 10 Best Companies to Work For - Business Today Survey
Job ID: 130734369
