Designation: Business Advisor
Experience: 2 to 3 years
Language: English, Hindi and Gujarati
Work Location – Ahmedabad
Timing- 9:30/10:00 AM till 6:30/ 7:00 PM
Off: Alternate Saturdays and All Sundays
Industry: LegalTech
If Interested apply here : https://forms.gle/yQqpYjaqfAXCciwi6
About the Role
We are looking for a target-driven Business Advisor who will interact with customers via calls, chat, and email to understand their needs and convert them into sales. The role involves lead generation, upselling/cross-selling, and maintaining strong customer relationships. Ideal for candidates who thrive in a fast-paced environment and are motivated by performance-based incentives.
Responsibilities:
- Assist customers with their Queries/Requests through email, chat, or phone.
- Raise Request & sales lead of the customer from CRM.
- Generate leads and educate customers about new products & their benefits.
- Highly target driven and eagerness to accomplish goal to be able to collect the Incentives.
- Maintain and adhere to compliance guidelines
- Capture sales lead, highlight and suggest an improvement
- Adherence to the monthly sales parameters including Quality, Efficiency, and Accuracy targets.
- Maintain adequate knowledge levels on products, processes, and systems used
- Able to work in high energy, dynamic Pressurized environment
- Promote strong business relationship with key accounts
- Ensure timely delivery of service by communicating within the team
- A positive attitude and the ability to quickly learn are a must.
Skills:
- Must be an excellent communicator
- Combining the ability to manage and handle challenging clients
- 2+ years of Tele-Sales Experience
- Bachelor's in any field or relevant courses
- Deep understanding of the workflow and process-flow
- Ability to cross sell and up-sell after understanding the client's requirement
- Good Negotiation, convincing power with customer success and retention skills
