Business Development Manager

Responsibilities / KPI's

Agency Channel Development

• Source POS Agents as per the agreed mix and policy.
• Develop the Agency Channel for the assigned location.
• Coordinate with the Operations team for pre-licensing, training, and licensing processes.
• Conduct induction training and collaborate with the sales training team for product and ongoing POS training.
• Maintain the agreed mix of new and existing agents/POS.
• Develop and execute strategies to reach various market segments.

Agency Channel Management

• Monitor agent performance across renewal/fresh database, funnel, and closures.
• Maintain a high percentage of active POS agents.
• Control attrition among POS agents.
• Ensure high productivity of the team and POS agents with the right level of engagement and motivation.

Channel Servicing

• Reconcile partner accounts and coordinate with departments to resolve discrepancies.

Profitability

• Analyze market dynamics and provide feedback to enhance internal organizational strategies.
• Manage loss ratios effectively.

Compliance & Hygiene

• Ensure compliance with external bodies and internal company regulations.
• Manage cheque bounce recovery and address business pendency.
• Perform additional tasks as per KPI and growth objectives.