Business Development Manager

About Juspay

Headquartered in Bangalore, Juspay is a global payments infrastructure company that powers payments for leading enterprises, banks, and card schemes around the world. With over a decade of experience in digital payments, Juspay processes over 175 million transactions daily, exceeding an annualized total payment volume (TPV) of $670 billion while maintaining an exceptional reliability rate of 99.999%. Juspay offers a comprehensive product suite that includes seamless checkout experiences, orchestration, payouts, tokenization,offers, end-to-end reconciliation, unified analytics and more. By leveraging these solutions, Juspay empowers businesses to achieve superior conversion rates, reduce fraud, optimize costs, and deliver seamless customer experiences at scale.

About the Role

At Juspay, business development Managers build deep relationships with our merchant customers and drive forward our growth engine. We are so obsessed about our customers we like to think of business managers more as customer-facing product managers who can co-create new product innovations for them.

You are adept at stakeholder management, both internal and external. You are capable of doing business / product & technical conversations with various stakeholders on the customer's side. You are able to communicate and establish value propositions clearly and also take new feedback to convert them into new product opportunities.

You are analytical and derive actionable insights from customer conversations. You are then able to convert these insights into product and business ideas and drive our relationship deeper into our merchant-ecosystem.

What You'll Do

• Own a category of merchant customers. You are responsible for growing relationships, revenue, product usage and adoption.
• Develop strategies for doing outreach to a new set of customers.
• Prepare pitch decks, product documents, RFP responses, technical and commercial proposals to expand new business.
• Be customers champion. Work with all stakeholders to create win-win customer solutions.
• Find opportunities to ideate and co-create, working with internal product & engineering teams to drive Juspay product strategy and roadmap.
• Work with legal to structure contracts that are win-win for the customer and Juspay.

What We're Looking For

• 4+ Years of experience in SaaS/Fintech companies, in sales management or customer facing product management.
• Ability to understand and simplify complex technical and product requirements. Ability to participate in the co-creation process.
• Ability to negotiate with customers on delivery milestones and commercials.
• Great problem solving, communication and verbal skills.
• Experience with developing business plans and helping set up business strategy for a category.
• Great presentation skills and can think on their feet. We believe product deck creation is an art and a product genre by itself!
• Empathy towards external and internal stakeholders.
• Persuasion skills without being forceful. And you use both data and intuition to do that.
• Ability to go into unknown territories and navigate comfortably.