Company Description iThink Logistics is an intelligent courier aggregation platform trusted by over 37,000 e-commerce sellers across India, processing more than 50,000 shipments daily across 29,000+ pincodes and 180 countries. The company uses AI-powered courier recommendations, buyer intent signals, and same- and next-day delivery options to help online sellers reduce cart abandonment, lower RTO rates, and recover more orders. Its differentiated value lies in an intelligence layer that includes WhatsApp order confirmations, proactive NDR management, and responsive dedicated support, so sellers can focus on growth rather than shipment issues. iThink Logistics helps D2C brands and marketplace sellers turn logistics from a cost center into a strategic advantage. More information is available at www.ithinklogistics.com.
Role Description The Business Development Manager role is a full-time, on-site position based in Surat. This role is responsible for identifying and acquiring new business opportunities, building and nurturing relationships with e-commerce sellers and brands, and promoting iThink Logistics solutions to drive revenue growth. The Business Development Manager will conduct market research, develop sales pipelines, prepare and deliver presentations and proposals, and negotiate commercial terms with prospects and clients. Daily tasks include collaborating with marketing and operations teams to align offerings with client needs, tracking performance against targets, maintaining accurate CRM records, and providing feedback to product teams on market trends and customer requirements. The role also involves representing the company at industry events, ensuring high standards of customer experience, and supporting strategic initiatives to expand iThink Logistics presence in key segments.
Qualifications
- Strong business development, B2C sales, and account management skills, with experience in identifying leads, building pipelines, and closing deals.
- Knowledge of e-commerce, logistics, or SaaS domains, and ability to understand courier aggregation, RTO reduction, NDR management, and related solutions.
- Excellent communication, presentation, and negotiation skills, including the ability to explain technical and operational concepts to diverse stakeholders.
- Proficiency in CRM tools, basic data analysis, and reporting to monitor performance, forecast revenue, and inform decision-making.
- Ability to work on-site in Surat, collaborate cross-functionally, and manage multiple opportunities and deadlines in a fast-paced environment.
- Bachelor's degree in Business, Marketing, Logistics, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
- Prior experience in logistics, e-commerce, tech-enabled services, or courier aggregation business development is highly beneficial.
- Demonstrated problem-solving mindset, customer-centric approach, and willingness to travel for client meetings and industry events as required.
