The Lead Pranaam (Sales) role is pivotal in driving the premium passenger experience services at Adani Airports,. This position focuses on expanding B2B sales, forging corporate tie-ups, and ensuring seamless operational management of Pranaam services
Key Responsibilities
- Develop and execute B2B sales strategies to promote Pranaam services to corporate clients, travel agencies, and other stakeholders.
- Establish and nurture corporate tie-ups to drive revenue growth and expand the customer base for Pranaam services.
- Oversee the day-to-day operations of Pranaam services, ensuring high-quality service delivery and operational efficiency.
- Collaborate with marketing teams to design and implement promotional campaigns tailored to the Delhi/Gurugram market.
- Monitor and analyze customer feedback to continuously improve service offerings and address operational challenges.
- Manage a team of service professionals, providing leadership, training, and performance management to ensure alignment with service standards.
- Coordinate with airport operations teams to ensure seamless integration of Pranaam services within the broader airport ecosystem.
- Utilize data analytics tools to track sales performance, operational metrics, and customer satisfaction levels.
- Contribute to the development of innovative service packages that align with Adani Airports commitment to global standards and passenger-centric solutions.
- Ensure adherence to sustainability practices in service operations, reflecting Adani Airports emphasis on eco-friendly and energy-efficient practices.
*Qualifications and Experience
Education :
Bachelor's in Business, Hospitality, or Aviation Management
Experience :
810 years in sales, preferably in airport services or hospitality
Skills :
CRM tools, negotiation, presentation, strategic planning
Attributes :
- Customer-focused, proactive, well-groomed, adaptable, team leaders
