Location: Mumbai / Pune
Working Days: 6 days a week
Working Hours: 10 AM 7 PM
Compensation: 1.8 3.6 LPA + Monthly Incentives
Website: www.unionliving.in
About Union Living:
Union Living is India's leading co-living brand, currently managing 2000+ beds across Mumbai and Pune. We cater to students and young professionals by offering a seamless, serviced, and community-driven living experience. Our mission is to redefine how India lives, and we're looking for driven individuals to help scale our vision.
Position Overview:
We are looking for a Reservations Executive who will act as the first point of contact for all incoming and outgoing lead interactions. You will be responsible for managing inquiries, nurturing potential customers through the decision-making process, and scheduling property visits. You'll be working closely with the Business Development team to ensure high conversion from interest to visit.
Key Responsibilities:
1. Lead Communication & Management
- Handle all inbound and outbound calls to and from potential customers.
- Initiate timely follow-ups to nurture leads through the sales funnel.
- Share relevant property details, pricing, availability, and address queries.
- Encourage visit scheduling by building trust and excitement about Union Living.
2. CRM & Reporting
- Accurately update all interactions and lead status in the CRM.
- Tag and categorize leads based on their stage in the journey.
- Generate daily and weekly reports on calls, visits scheduled, and handovers.
3. Collaboration with Sales & BD Teams
- Ensure smooth handover of leads to the Business Development team post visit scheduling.
- Follow up on lead outcomes post handover and support where needed.
- Assist BD team with any visit-related coordination, if required.
4. Customer Experience
- Ensure every lead has a positive pre-visit experience.
- Represent Union Living's values and professionalism on every call.
- Handle concerns, redirect service issues, and share helpful solutions proactively.
Requirements:
Experience: 13 years in reservations, telesales, real estate calling, or customer service preferred
Skills:
- Excellent verbal and written communication (English & Hindi required)
- Strong organizational skills and attention to detail
- Proficiency with CRM tools (e.g., Zoho, Salesforce, or similar)
- Ability to manage multiple leads and follow-ups daily
- Equipment: Must have personal phone and laptop
- Mobility: Willingness to report in person to any Union Living property (Chembur, Thane, etc.)
What You'll Gain:
- Hands-on experience in a fast-growing startup environment
- Opportunity to interact with a young, dynamic team
- Clear performance-based incentive structure
- Exposure to property tech, customer lifecycle management, and modern sales tools
