About the role
Looking for a smart, enthusiastic, and self-motivated business individual with 9+ years of work experience in Business Development, Partnerships & Account management roles in the travel industry.
Key Responsibilities:
- Account Management Responsibilities:
- Network Building & Relationship Management: Ideate and build B2C Channel to anchor and stabilize functional deliverables.
- Competitive Intelligence: Possess in-depth knowledge of the competition to inform business strategies effectively.
- Product Development Collaboration: Collaborate with partners and internal teams to develop win-win products for customers, ensuring mutual benefits.
- Market Analysis and Stakeholder Communication: Pay meticulous attention to market details, conduct market analysis, and present relevant information to key stakeholders internally.
- Intra-team Management: Work closely with internal stakeholders such as Finance, Recon, CX, Product, and Growth to provide users with the best flight booking experience.
- P&L Ownership and Growth Charter: Take ownership of the Profit and Loss (P&L) statement and lead the growth charter for B2C Channels.
- Requirements Scope and Execution: Collaborate with the product team to scope out requirements for the Airline/GDS provider and successfully lead their execution.
- Issue Escalation and Resolution: Proactively escalate internal team issues and work diligently to provide optimal solutions.
- Travel Functionality and Product Support: Oversee travel functionality, product support, and integration, including conducting pilot testing pre and post-deployment.
- Assisting Growth & CST Teams: Provide valuable assistance to the growth and CST teams during new product integration.
- Formulating Industry Standards and Best Practices: Develop and promote industry standards and best practices for effective product usage.
- Issue Tracking and Analysis: Identify and communicate issues, raise necessary IR/tickets, and diligently monitor and track them for further analysis.
In summary, the role requires a multifaceted approach, encompassing negotiation, collaboration, market analysis, and stakeholder communication. It also involves active participation in product development, issue resolution, network building, and relationship management, while staying informed about the competitive landscape.
Ideal Candidate Requirements:
- Experience: 9 - 10 years of prior experience in business development, partnerships, or alliances role.
- Preferred experience: 5-6 years in the travel domain.
- Interpersonal and Presentation Skills: Possesses strong interpersonal skills and adept at presenting ideas to team members and influencing strategic partners.
- Negotiation and Networking Skills: Demonstrates strong negotiation and networking abilities, with the capacity to connect with individuals across teams and hierarchical levels.
- Communication Skills: Exhibits excellent written and verbal communication skills, along with the ability to express ideas logically and concisely.
- Bias for Action: Shows a high degree of proactivity and a strong bias for taking action to achieve objectives.
- Innovative Thinking: Ability to conceptualize innovative and groundbreaking campaigns to drive business growth and partnerships.
- Attention to Detail: Possesses a keen eye for detail, especially in the execution of partnership initiatives.
- Technology Proficiency: Strong understanding of technology and its applications in the travel industry.
Key skills required for the role:
- Good Key account management and negotiation skills.
- Interested/willing to travel extensively in the assigned State / Territory.
- Effective communication skills and ability to work with cross-functional teams.
- An inclination for numbers and analytics & very strong people management.
