Business Development & CRM (Bespoke)

About Maia Estates

At MAIA, we don't just build real estate - we build trust, aspirations, and future-forward lifestyles. Established in 2016 by Mayank Ruia in partnership with the Manipal Group, MAIA Estates is redefining the real estate narrative in India through a distinctive blend of intelligent design, meticulous planning, and conscious development.

In under a decade, we've earned recognition from prestigious global institutions including the International Property Awards, Asia Pacific Property Awards, and Luxury Lifestyle Awards but what drives us is deeper: a relentless pursuit of excellence, an unwavering commitment to transparency, and a belief that thoughtful design can meaningfully shape the way people live.

With a portfolio that reflects both innovation and integrity, MAIA has emerged as one of Bangalore's most respected names in premium residential and commercial real estate. Every space we create is a testament to our core philosophy that true luxury is crafted with purpose, precision, and a deep sense of responsibility.

Our Founder and CEO, Mayank Ruia, brings over 20 years of global expertise in finance and real estate, with a track record that includes the planning and development of over 7.8 million square feet of residential real estate in Bengaluru and other cities, with marquee developments such as the 27 Summit, Pelican Grove, Kessaku, One Bangalore West, amongst others. His leadership, honed through tenures at Goldman Sachs, UBS, and Everstone Capital, is rooted in customer-centric thinking and operational excellence.

Joining MAIA means stepping into a culture that values bold ideas, meticulous execution, and long-term sustainable impact. We're not here to follow trends, we're here to set them. We're not just building for today; we're building for the future.

So, if you're looking to be part of a company and where purpose, performance, and passion go hand in hand - MAIA is where your next chapter begins.

https://www.maiaestates.in/

OUR FLAGSHIP PROJECT

27 Summit MAIA's flagship residential development off Richmond Road, Central Bangalore (https://27summit.com/)

The Beacon MAIA's first commercial development on the banks of Nagavara Lake, North Bangalore

Casa Sia MAIA's entry into Chennai at Parathasarathy Garden, off Poes Garden, Central Chennai (https://maiacasasia.com)

Pelican Grove MAIA's debut residential development on the banks of Jakkur Lake, North Bangalore (https://maiapelicangrove.com/)

Pelican Gardens MAIA's next chapter on the banks of Jakkur Lake, North Bangalore (https://maiapelicangardens.com/)

The Seven MAIA's foray into South Bangalore, nestled in historic Basavanagudi's cultural core

CORPORATE OFFICE LOCATION

Ulsoor Road, Central Bangalore

OUR PEOPLE FIRST STRATEGY

• A sense of autonomy
• A greater purpose
• Accelerated career growth for top performers
• Competitive total rewards package
  
  

YOUR IMPACT AREA

We are looking for a strategic and results-driven Senior Manager/ Assistant General Manager Sales, CRM & Business Operations to lead revenue growth and customer experience for MAIA Bespoke, the interiors and execution arm of MAIA Estates. The ideal candidate will be responsible for driving sales performance, owning the end-to-end customer journey, building strong vendor partnerships, and leading high-performing teams as the business scales.

This role requires a seasoned professional with strong leadership capabilities, a customer-centric mindset, and the ability to manage complex operations while ensuring consistent delivery and quality. The candidate will work closely with internal teams, customers, and external partners to ensure predictable growth, operational excellence, and a superior customer experience.

MINIMUM QUALIFICATION

• Bachelor's degree
• Experience in real estate, interiors, construction, or allied industries is preferred
• Proven experience in sales leadership, customer relationship management, or business operations
• Experience managing high-value customer engagements and vendor ecosystems
• Ability to lead, grow, and inspire cross-functional teams
• Excellent communication, stakeholder management, and interpersonal skills
• Strong customer-centric mindset and decision-making ability
• High attention to detail and commitment to quality
• Strong strategic thinking, planning, and operational management skills
  
  

Key Responsibilities

Sales & Business Growth

• Own and deliver annual sales targets across Bespoke projects and independent product sales
• Lead unit sales across ongoing and upcoming developments, ensuring steady conversions and timely closures
• Build and manage a strong sales pipeline to improve visibility, predictability, and conversion efficiency
• Coordinate with internal stakeholders to align sales timelines with execution readiness
• Identify opportunities to expand product offerings and unlock additional revenue streams
• Support strategic initiatives that contribute to sustainable revenue growth
  
  

Customer Experience & CRM

• Own the end-to-end customer journey from conversion through execution and final handover
• Ensure clear, timely, and consistent communication with customers throughout the project lifecycle
• Drive timely customer decisions by setting expectations and resolving bottlenecks
• Act as the senior escalation point for client concerns and ensure prompt and thoughtful resolution
• Leverage customer feedback and insights to continuously improve processes and service quality
• Build long-term customer trust and advocacy through reliability, responsiveness, and transparency
  
  

Vendor Management & Partnerships

• Develop and maintain a strong vendor ecosystem across all interior and product categories
• Identify and onboard strategic partners capable of meeting quality, scale, and delivery expectations
• Set clear performance benchmarks for quality, timelines, and reliability
• Conduct regular vendor performance reviews and implement corrective actions where required
• Ensure delivery risks are minimized through lead-time management and vendor redundancy
• Standardize vendor engagement frameworks to ensure consistency and accountability
  
  

Business Operations & Coordination

• Ensure operational alignment between sales, execution, and internal teams
• Monitor project progress to ensure timely decision-making and smooth execution
• Drive process improvements and operational efficiency across teams and workflows
• Support leadership with data-driven insights and reporting to enable informed decisions
  
  

Team Leadership & Capability Building

• Build, structure, and scale teams in line with organizational growth plans
• Provide clear direction, coaching, and mentorship to enable high performance
• Foster a collaborative working environment across sales, execution, and support functions
• Encourage ownership, accountability, and solution-oriented thinking
• Address performance challenges and operational issues proactively and constructively
• Build a motivated, high-performing team culture that supports long-term growth
  
  

PERSONALITY

• Customer-Centric
• Collaborative
• Strategic Thinking
• Problem Solving
• Attention to Detail
• Leadership & Accountability
  
  

Skills Required

• Sales Strategy & Revenue Growth
• Customer Relationship Management (CRM)
• Business Operations & Process Management
• Vendor Management & Partner Ecosystems
• Stakeholder Management
• Team Leadership & Development
• Strategic Planning
• Communication & Collaboration
• Negotiation & Decision Making
• Customer Experience Management
  
  

MAIA is proud to be an equal opportunity workplace and does not discriminate anyone on grounds of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. At MAIA, we're committed to building a workforce that is more representative of the users we serve and creating a culture where everyone feels like they belong. Visit our website to learn more about our ethos and values.