As a Business Development Associate Renewals, you'll play a critical role in driving
customer retention and revenue growth. You'll engage with existing
customersprimarily parents and studentsto renew subscriptions, deepen
relationships, and identify opportunities for upselling. Your success will be measured
by your ability to convert renewals, enhance customer satisfaction, and contribute to Bhanzu's long-term impact in the Indian market.
Key Responsibilities
- Renewal Outreach: Initiate timely and personalized communication with customers approaching the end of their subscription cycle.
- Consultative Selling: Understand customer needs, showcase learner progress, and position Bhanzu's programs as essential for continued growth.
- Upsell Opportunities: Identify and pitch relevant upgrades or additional programs that align with the learner's journey.
- Customer Insights: Gather feedback and relay insights to internal teams to improve offerings and retention strategies.
- Pipeline Management: Maintain accurate records of renewal status, customer interactions, and performance metrics using CRM tools.
- Relationship Building: Foster trust and loyalty by delivering exceptional service and demonstrating genuine care for learner outcomes.
Working Days: 6 days/week (inc. Sat & Sun)
Shift Timings: 11 AM - 8 PM (Day Shift)
Interview Process
- Application Screening
- Hiring Manager Discussion
- Final Round & Offer
About Company: Bhanzu is a Math EdTech company that has recently raised a Series B round led by Epiq Capital with participation from Z3 partners and existing investors, and is rapidly scaling across geographies with online live classes and games.
About the Founder & CEO: Neelakantha Bhanu Prakash is the world's fastest human calculator and India's mental math Olympic gold Medalist. Alongside holding four world records and 50 Limca book records, Mr.Bhanu is also a TEDx speaker and educator. He believes that the skill he has been gifted with can be passed on and taught using the right methodology and initiatives in the same direction. Giving his vision of completely eradicating math phobia a headstart, Mr.Bhanu has led numerous projects for developing arithmetic skills in students across the globe.
