Anaqua, Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaqua's AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy, enable IP decision-making, and streamline IP operations. Today, nearly half of the top 100 U.S. patent filers and global brands, as well as a growing number of law firms worldwide use Anaqua's solutions. Over one million IP executives, attorneys, paralegals, administrators, and innovators in large and medium-sized companies use the platform for their IP management needs. The company's global operations are headquartered in Boston, with offices across the U.S., Europe, and Asia. For additional information, please visit anaqua.com, or on LinkedIn.
Responsibilities
This role is responsible for the successful transition of clients to Anaqua's Intellectual Property Management System, including:
- Participating in / Leading client requirements gathering and workflow mapping workshops
- Advising clients on how best to use Anaqua, and how to streamline their business processes for maximum operational efficiency
- Identifying and agreeing upon client-specific requirements and configuring Anaqua to meet them
- Scoping and scheduling system configuration work from requirements gathering through delivery, testing and user training
- Working closely with the client and with Anaqua internal teams to ensure requirements are met in a timely and structured fashion
- Business analysis eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, and task and workflow analysis
- Gathering documents required to configure proprietary software platform and provide end-to-end Intellectual Property management and technology solution
- Assisting in data mapping of client legacy system fields and values to ANAQUA
- Training client users on the ANAQUA product features and workflows
Requirements
- Excellent analytical and problem-solving skills; confident to ask questions and explore options
- Fast learner able to grasp client's needs and priorities quickly
- Critical thinking: able to evaluate information gathered from multiple sources and distinguish user requests from the underlying true needs
- Strong client management skills including the ability to work with clients to agree priorities and final requirements
- Presentation and meeting management skills must be able to lead meetings confidently and drive group discussions; excellent meeting preparation and follow up expected
- Competent in project management methodology and tools
- This role requires a candidate with excellent client facing and client communication skills who can work effectively with clients to understand their needs and build trust and credibility.
- Experience working in SaaS implementations
- Experience using Microsoft Office Suite, Visio, and MS Project
- Ability to travel to client sites for requirements gathering and training (subject to COVID-19 travel policies)
Experience/Education
- BS/BA, MS and/or PM Certification from recognized institution or equivalent relevant work experience. IP Industry experience or Paralegal experience strongly preferred
- IP industry experience is strongly preferred although training will be provided.
- 2 plus years of equivalent relevant work experience
- Minimum Business Level Japanese & English Language skills
- Multilingual is a plus
Anaqua is always on the lookout for talented people who feel that they can contribute to the team. We provide a friendly environment in which to work, while also offering exciting and rewarding opportunities for future career development.
