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Viionn Labs

Business Analysts ( SaaS Product implementation)

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  • Posted a month ago
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Job Description

We're Hiring: Business Analyst (SaaS Product Implementation) : 4 Open positions

Location: Indore | Experience: 24 Years | Industry: SaaS / CRM / Automation

Are you passionate about driving real change for customers and delivering high-impact software implementations We're looking for a skilled Business Analyst to join our fast-paced, high-growth team and play a crucial role in transforming how businesses manage their sales and marketing operations.

About the Role

This role is ideal for professionals who thrive at the intersection of customer success, problem-solving, and technology implementation. You'll work closely with sales, product, and customer success teams to ensure smooth onboarding, seamless integration, and outstanding customer experience.

Key Responsibilities:

  • Understand client business requirements and craft tailored SaaS solutions.
  • Analyze customer tools and systems to determine the best integration strategy.
  • Design and execute implementation plans, ensuring go-live within committed timelines.
  • Act as a single point of contact during implementation, including integrations and data migration.
  • Regularly update internal and external stakeholders on project progress.
  • Collaborate with cross-functional teams to ensure smooth handovers and post-launch support.
  • Track key implementation metrics and identify areas for automation or process improvement.
  • Advocate for customer needs and share insights with the product team for continuous enhancement.
  • Identify opportunities to upsell or cross-sell related features or services.

Qualifications:

  • Bachelor's or Master's in Engineering, Technology, or a related field.
  • Good understaning of SQL, Javascript
  • 23 years of hands-on experience implementing SaaS products.
  • Strong multitasking skills with the ability to manage several projects simultaneously.
  • Excellent problem-solving abilities and a client-first mindset.
  • Superior communication skills (both written and spoken English).
  • Familiarity with cloud applications and SaaS delivery models.
  • Bonus: Strong analytical and critical thinking skills.
  • Willingness to travel when required.

Why Join Us

  • Be part of a high-growth SaaS environment
  • Work with global clients across industries
  • Collaborative, innovation-driven culture
  • Opportunity to make a tangible impact from Day 1

More Info

Industry:Other

Function:Saas Crm Automation

Job Type:Permanent Job

Skills Required

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Date Posted: 02/06/2025

Job ID: 116652571

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