We're Hiring: Business Analyst (SaaS Product Implementation) : 4 Open positions
Location: Indore | Experience: 24 Years | Industry: SaaS / CRM / Automation
Are you passionate about driving real change for customers and delivering high-impact software implementations We're looking for a skilled Business Analyst to join our fast-paced, high-growth team and play a crucial role in transforming how businesses manage their sales and marketing operations.
About the Role
This role is ideal for professionals who thrive at the intersection of customer success, problem-solving, and technology implementation. You'll work closely with sales, product, and customer success teams to ensure smooth onboarding, seamless integration, and outstanding customer experience.
Key Responsibilities:
- Understand client business requirements and craft tailored SaaS solutions.
- Analyze customer tools and systems to determine the best integration strategy.
- Design and execute implementation plans, ensuring go-live within committed timelines.
- Act as a single point of contact during implementation, including integrations and data migration.
- Regularly update internal and external stakeholders on project progress.
- Collaborate with cross-functional teams to ensure smooth handovers and post-launch support.
- Track key implementation metrics and identify areas for automation or process improvement.
- Advocate for customer needs and share insights with the product team for continuous enhancement.
- Identify opportunities to upsell or cross-sell related features or services.
Qualifications:
- Bachelor's or Master's in Engineering, Technology, or a related field.
- Good understaning of SQL, Javascript
- 23 years of hands-on experience implementing SaaS products.
- Strong multitasking skills with the ability to manage several projects simultaneously.
- Excellent problem-solving abilities and a client-first mindset.
- Superior communication skills (both written and spoken English).
- Familiarity with cloud applications and SaaS delivery models.
- Bonus: Strong analytical and critical thinking skills.
- Willingness to travel when required.
Why Join Us
- Be part of a high-growth SaaS environment
- Work with global clients across industries
- Collaborative, innovation-driven culture
- Opportunity to make a tangible impact from Day 1