Job Description
Skills:
Business Analysis, user acceptance testing, Jira, CRM, ERP, CSPO, Power BI, SQL,
Primary title: Business Analyst
Role & Responsibilities
Lead end-to-end requirement discovery with business stakeholders-facilitate
workshops, conduct interviews, and document needs into structured artefacts.
Translate business requirements into user stories, acceptance criteria, functional
specifications, and process maps for development and operations teams.
Analyse data to validate hypotheses, produce insights and metrics using SQL and BI tools
to support prioritisation and decision-making.
Coordinate with product owners, UX, QA and engineering to drive timely delivery;
support Sprint planning and backlog grooming in Agile ceremonies.
Support user acceptance testing (UAT), track defects, verify fixes and ensure deliverables
meet acceptance criteria and business value expectations.
Create and maintain clear documentation-process flows, requirement traceability
matrices, release notes and stakeholder dashboards.
Skills & Qualifications
Must-Have
Proven experience in requirements elicitation and user story writing for enterprise
initiatives.
Hands-on SQL for data validation, query-writing and basic data analysis.
Advanced Microsoft Excel for analysis, pivoting and modelling.
Experience building dashboards and visualisations in Power BI or Tableau.
Familiarity with Agile tooling-Jira and Confluence for backlog management and
documentation.
Strong process mapping experience (creating workflows and swimlanes) and producing
requirement artefacts.
Preferred
Exposure to CRM/ERP domain workflows or financial services projects.
Certifications such as CBAP or PMI-PBA or formal Agile training (CSPO/PSM).
Basic scripting or analytics (Python/R) for advanced data exploration.
Benefits & Culture Highlights
Collaborative, outcome-driven environment with exposure to cross-industry
transformation programs.
Opportunities for professional certifications and structured career progression in business
analysis and product roles.
On-site engagement with senior stakeholders and hands-on delivery responsibility for
visible, high-impact projects.
