Business Analyst

Victrix Systems And Labs

Pune

8-10 Years

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Posted 2 days ago
Over 100 applicants

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Job Description

Key Responsibilities:

Act as the SME for ServiceNow CSDM and CMDB initiatives.
Collaborate with stakeholders to understand business requirements and translate them into CSDM-aligned data structures.
Drive implementation of CSDM 4.0 (or later) across ServiceNow modules, including ITSM, ITOM, APM, SAM.
Develop and maintain documentation, including data dictionaries, process flows, and mapping documents.
Identify gaps in existing CMDB structure and lead remediation initiatives.
Define and enforce CMDB governance policies and data quality metrics.
Facilitate workshops and working sessions with stakeholders to align IT services with business capabilities.
Support audits and compliance by ensuring adherence to CSDM standards.
Work closely with technical teams (ServiceNow developers, architects) to ensure solutions meet business needs.
Generate reports and dashboards for KPIs related to CMDB health and CSDM maturity.

Required Skills & Qualifications:

Minimum 8 years of experience in ITSM/ITOM roles, with at least 6+ years focused on ServiceNow CSDM and CMDB.
Proven experience with ServiceNow platform, including CMDB, Discovery, APM, SAM, ITSM, and ITOM modules.
Strong understanding of CSDM versions 3.0 / 4.0, service mapping, and data modeling.
Experience in creating data governance frameworks, policies, and compliance standards.
Excellent analytical, documentation, and communication skills.
Ability to engage with both technical and non-technical stakeholders.
Experience with ServiceNow Reporting and Performance Analytics (preferred).
ServiceNow Certified System Administrator (CSA) or CSDM-certified preferred.

Nice to Have:

Familiarity with cloud infrastructure (AWS, Azure, GCP) and integration into CMDB.
Experience with Agile/Scrum methodologies.
Prior experience in ServiceNow implementation projects or upgrades.

Education:

Bachelor's Degree in Computer Science, Information Systems, or related field.
Relevant certifications preferred (e.g., ServiceNow CSA, ITIL v4, CSDM training).

More Info

Job Type:

Permanent Job

Industry:

Consulting, Information Services

Role:

Business Analyst

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Victrix Systems And Labs

WHO WE ARE We are a vibrant systems engineering start-up based out of Pune, India, that is trusted for designing the best user-focused technology solutions. We deliver human-led tech-enabled decision systems for small and medium businesses worldwide. WHAT WE DO We build intelligent systems focusing on quality, performance, and speedy deliverables using the fail-fast approach. Along the journey, we help organizations make decisions that are important to business acceleration, modernization, and customer experience to achieve their end goals. The world is changing fast, with rapid technology upgrades, redundant/skill gaps in human capital, cost optimization, go-to-market lead time, increasing customer expectations, and overall experience. Today, these are some of the challenges small and medium businesses and start-ups face. Victrix helps organizations to make the right decisions by developing frugal innovations for their digital transformation needs. At Victrix, we are a team of like-minded people who realized the need for adaptability, agility, scalability & innovation. We bring together over 30 years of collective experience in various facets of IT & Digital Transformation. Our expertise in modern digital skills coupled with industry best practices makes Victrix a partner of choice by many for digital transformation.

Job ID: 131116151

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