Business Analyst

Company Description

VehicleCare is one of the fastest-growing online platforms revolutionizing the automotive industry with innovative auto service and damage repair solutions. Our digitized platform caters to both Business and Consumer markets, streamlining processes for vehicle owners, fleet managers, manufacturers, insurance brokers, and insurers. By offering quick and efficient damage assessments and repair options, VehicleCare enhances customer satisfaction, reduces time inefficiencies, and enables easy comparison and selection of optimal repair services. With a commitment to innovation and service, we aim to transform the vehicle repair and maintenance experience.

Role Description

This is a full-time, on-site role based in Gurugram for a Business Analyst. The Business Analyst is responsible for gathering, analyzing, and documenting business requirements, identifying opportunities for process improvements, and delivering data-driven insights. The role involves collaborating with stakeholders to understand their business needs, creating comprehensive business reports, and supporting the implementation of effective solutions to achieve organizational goals.

Key Responsibilities

• Analyze business data related to operations, sales, service performance, insurance claims, and franchise performance
• Prepare MIS reports, dashboards, and weekly/monthly performance summaries
• Identify trends, gaps, and improvement areas in customer journeys and operational workflows
• Work with stakeholders to gather requirements and translate them into business insights
• Support management in strategic planning, forecasting, and budgeting
• Track KPIs and SLAs for operations, service centers, and field teams
• Assist in process improvement initiatives to enhance productivity and cost efficiency
• Coordinate with IT/Product teams for system enhancements and data accuracy
• Ensure data integrity and standardization across reports

Key Skills & Competencies

• Education: Bachelor's degree in Business, Management, Information Systems, or a related field.
• 2-4 years of relevant experience
• Strong analytical and problem-solving skills
• Proficiency in Excel, Google Sheets, PowerPoint, Power BI / Tableau
• Good understanding of business processes and data modeling
• Ability to interpret large datasets and present insights clearly
• Strong communication and stakeholder management skills
• Must be good at Qualitative and Quantitative Analysis.
• Must be good at Presentation making and delivering
• Need to find a way to automate reports or maintain existing reports.
• Experience in automobile, vehicle service, insurance, or franchise-based businesses is a plus

Interested Drop your resume at [Confidential Information]