JOB DESCRIPTION
- Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and recommend solutions that enable organizations to achieve its goals
- The role of the Business Analyst (BA) is that of a person who interfaces with the customers (Business team, Operations, Risk, Legal, Credit and Compliance) to understand their requirements.
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
- Works with business partner to elicit high-level requirements and capture business needs
- Clearly articulates and documents business requirements
- Assesses the risks of various solutions and prioritizes competing business demands
- Handled end to end ownership of the required solution from requirement gathering to deployment of the solution
- Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions
- Manages ongoing relationship with business partner to drive satisfaction with IT
- Obtains key inputs from enterprise architecture teams and identifies solution interdependencies
- Engages with knowledge workers to incorporate usability and user interface needs when designing systems
- Proactively resolves customer satisfaction issues
- Participate in end to end UAT
- Negotiates contracts, manages relationships, and monitors vendor performance against SLAs for self and reports
- Adhere SLA's related to business-critical services are met by the IT team - 85%
- Adherence to timelines and Budgets for the projects under management - 95%
- Lead and Manage vendor services in order to ensure that the services are being delivered as contracted and as per agreed SLA - 100%
- Compliance to Regulatory requirements as per timelines committed - 100%
- Completion of relevant certifications and training
- Completion of goal setting, performance appraisal- feedback
MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Educational
Qualifications
- Bachelor's or Master Degree
Experience
(Years and Core Experience Type)
- 3-6 years of Experience in Banking domain
Certifications
Functional Skills
- Planning, documentation, analysis and business requirements management techniques
- Object-oriented analysis
- Creation of the Business Requirements Document - BRD
- Evaluation of profitability/risk
- Analytical and conceptual expertise
