12+ years of experience in business analysis and most recent experience preferably in the banking and financial domain.
Strong business analysis, requirements gathering and design thinking skills with a mix of business, operations and technology focused projects.
Agile expertise, requirement life cycle management and traceability, experience in digital transformation projects in a global banks/consulting firm/ Financial industry
Strong understanding of Retail banking & how change drives benefits for bank, customers and other stakeholders.
Strong Experience in domestic/Cross-Border Payments, Mobile /Web Browser Payments/Wallets, experience in handling Customer facing changes in Digital channels
Adapt and adhere to the ways of working and collaborate with array of stakeholders effectively and inclusively and liaison with cross functional team for programme execution.
Experience in Change management and Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user.
Effective communication, inter-personal and negotiating skills.
Knowledge of MS Office and business analysis tools and techniques, knowledge of JIRA and Confluence tools.
Create required artefacts and to expected standard (e.g. Behavior Driven Development (BDD) in user stories, end-to-end flow diagrams with touchpoints, Confluence documentation for requirements traceability).
Demonstrate Leadership, support, coaching and development for Analysts.
Lead planning analysis activity with optimal use of resources to help define and track metrics and KPIs for the product.
Promote the Scaled delivery approach for multimarket implementation and use of customer, product, and operational procedural insights to optimise experience and propositions.
The following additional skills would be advantageous:
Certified Business Analysis Professional (CBAP) - If not held, you would be expected to work towards the qualification
