Business Analyst / Product Owner (SaaS Employee Engagement Platform)

Are you passionate about building user-focused SaaS products

Do you enjoy turning ideas, insights, and customer feedback into meaningful product experiences

If yes we'd love to meet you.

We're looking for a Product Owner to drive clarity, collaboration, and product excellence across our Employee Engagement platform. This role sits at the intersection of product, engineering, design, support, and compliance, and plays a key part in our product delivery success.

What You'll Own (Role Overview)

The role is structured into 4 key responsibility areas for clarity and impact:

1 Specifications and User Story Writing

• Translate vision, mock-ups, and predefined concepts into actionable user stories, detailed functional requirements, and end-to-end workflows.
• Break down high-level ideas into concrete, unambiguous specifications that guide engineering with precision.
• Document clear acceptance criteria, edge cases, and expected behaviours.
• Review the existing application to ensure consistency and continuously refine functional documentation.
• Use Azure DevOps for product and delivery management, ensuring proper structure and traceability.
• Collaborate in Figma to refine flows and interaction details when needed.

2 Requirement Development, Analysis & Agile Delivery (40%)

-Coordinate with developers to clarify requirements, validate scope, and remove ambiguity.

-Prepare work items for sprint planning, ensuring tasks are complete and ready for development.

-Validate developed features against specifications and expected behaviours.

-Support release readiness: release notes, internal communication, and functional verification.

-Lead discovery sessions to gather, validate, and refine detailed requirements

-Help backlog refinement, sprint planning, and definition of ready/done

-Work closely with UX, Dev, QA & DevOps for smooth, high-quality delivery

-Support UAT, clarify requirements, and validate end-to-end workflows

Tools you'll use:

Azure DevOps (backlog & delivery management, documentation)

Figma or other (wireframes, UX collaboration, flowcharts)

SharePoint (documentation)

3 Risk, Compliance & Data-Driven Decision Making (20%)

-Integrate Security and data-privacy principles into requirements

-Identify operational, technical, and data risks early in the lifecycle

4 Operations, Support & Continuous Improvement (15%)

-Partner with Support to analyze customer issues and define backlog priorities

-Work with Release Management for change readiness & documentation

-Participate in RCA discussions to convert gaps into improvements

-Ensure operational readiness through internal training & communication

Who You Are

-4+ years experience in BA/PO roles within SaaS or product-based companies

-Strong understanding of Agile (Scrum/Kanban or SAFe)

-Proven ability to transform a product vision into concrete actions and detailed specifications.

-Exceptional written English, with flawless grammar and clear, structured communication.

-Excellent at breaking down complex ideas into clear requirements

-Skilled in using Miro / Visio / Lucidchart, Figma, or similar tools for system flows & UX alignment

-Strong analytical abilities, data-lens thinking, and structured communication

-Comfortable working cross-functionally across product, engineering, design & support

• -Bonus: Knowledge of HRIS integrations, employee engagement tools, or compliance concepts (SOC 2/GDPR)