Business Analyst

We at Pine Labs are looking for those who share our core belief - Every Day is Game day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose:

This role serves as a critical liaison between business stakeholders, clients, partner organizations, product, and engineering teams. It is responsible for gathering, analyzing, and documenting business requirements, and translating them into clear functional specifications to enable effective solution delivery. This role drives successful execution of product enhancements, client integrations, and strategic initiatives, ensuring alignment across all stakeholders. It also supports collaboration with Australia-based clients and stakeholders, with flexibility to align to client business hours on an as-needed basis depending on project requirements.

Responsibilities we entrust you with:

Business Analysis & Requirement Gathering –

• Understand business objectives and translate them into detailed functional requirements.
• Create and maintain: BRD's, User Stories, Use cases, Process Flows, Business Rules, Acceptance Criteria
• Perform gap analysis and recommend appropriate solutions.

Product Delivery & Execution -

• Work closely with Product Managers, Engineering, QA, and Operations teams.
• Support solution design discussions and reviews.
• Coordinate User Acceptance Testing (UAT).
• Track requirement implementation and ensure successful delivery.

Client & Partner Management -

• Collaborate with clients and partner organizations to understand and deliver business objectives. Act as a key point of contact during requirement discussions and solution walkthroughs.
• Manage requirement changes and conduct impact assessments.

Data Analysis & Reporting -

• Analyze transactional and operational data.
• Generate insights and support business decision making through data analysis.
• Validate business scenarios and system outputs.
• Support KPI tracking and reporting initiatives.

What matters in this role:

• 6–8 years of experience as a Business Analyst. Strong understanding of payment ecosystems and transaction workflows.
• Experience in requirement gathering, documentation, and stakeholder management.
• Strong communications skills and charismatic personality are pre-requisites. Strong documentation and presentation skills.
• Experience in Gift Cards, Payments, FinTech, or Stored Value domain
• Flexibility to support Australia client business hours when required.

What we Value in Our people

• You take the shot: You Decide Fast and You Deliver Right
• You are the CEO of what you do: you show ownership and make things happen
• You own tomorrow: by building solutions for the merchants and doing the right thing
• You sign your work like an artist: You seek to learn and take pride in the work you do