Business Analyst, Order Management (Spanish)

Inviting applications for the role of Business Analyst, Order Management (Spanish)!

In this role, Serve as a process and systems expert for Sales Order Management. Ensure order accuracy, deliver actionable analytics, and optimize OM processes to support revenue operations.

Responsibilities

• Analyze sales order trends, backlogs, and fulfillment gaps.

• Own and maintain SOPs for Sales Ordering, Pricing, and Order Validation.

• Collaborate with Sales, Finance, and IT to drive process and system improvements.

• Configure and validate pricing conditions and discount structures (SAP SD).

• Support CRM-ERP integrations and sales automation initiatives.

• Develop dashboards for Order Accuracy, Lead Time, and Fill Rate.

• Perform root cause analysis for recurring issues (e.g., pricing errors, delays).

• Train team members on sales order processes.

• ERP Systems Expertise: SAP SD (pricing, discount structures), Oracle OM.

• Order-to-Cash Process Knowledge: End-to-end understanding of sales order lifecycle.

• Data Analytics & Reporting: Advanced Excel, Power BI/Tableau for dashboards and insights.

• Process Governance: SOP creation and compliance for Sales Ordering and Pricing.

• Integration & Automation: CRM-ERP integration and sales automation experience.

• Problem-Solving: Root cause analysis for recurring operational issues.

• Communication & Stakeholder Management: Ability to collaborate across Sales, Finance, and IT teams.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's degree in Engineering or equivalent.

• Strong ERP expertise (SAP SD pricing, Oracle OM).

• Language: Spanish & English

• Advanced proficiency in Excel, experience with Power BI or Tableau.

• Solid understanding of the Order-to-Cash cycle.

Preferred Qualifications/ Skills

• Preferred: MBA or certifications in Sales/SCM (CSCP, Lean, Six Sigma).

• Analytical, structured, and process-oriented mindset.

• Excellent documentation and reporting skills.

• Ability to influence and coach teams effectively.

• Strong stakeholder communication and collaboration skills..