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Zensar Technologies

BUSINESS ANALYST - Ops/Prod Support

6-8 Years
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  • Posted 3 days ago
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Job Description

Primary Skill

JOB DESCRIPTION

  • Any Bachelor's degree with 6 to 8 years of work experience.
  • Proficient in requirement understanding, analyzing and translating business needs to technical / Operational requirements.
  • Experience of working with cross-functional business and IT teams.
  • US Insurance domain knowledge is MUST TO HAVE
  • Is able to Collaborate with Product Managers to formulate product vision, strategy, and roadmap
  • Should own the product backlog, balancing conflicting priorities to determine Prioritization.
  • Ensure acceptance criteria are met with current release and conduct sprint reviews from a business/customer perspective
  • Play an active role in mitigating risks and issues impacting day to day business operations.
  • Produce documentation with stakeholders to support the operations
  • Provide production assistance and support resolves system issues.
  • Understanding of SQL or any similar Database.
  • Excellent Oral and written communication skills.
  • Troubleshoot issues as needed in conjunction with Production Support, Operations Support, Client Services, and Release Management
  • Work Timing : 8:00 AM to 5:00 PM EST ( 6:00 PM to 3:00 AM IST)

Secondary Skills

  • Experience in Software Application Development Projects that follow SDLC methodologies like Kanban and Waterfall.
  • Insurance domain knowledge is added advantage

Responsibilities

Covered in Description

Qualifications

Covered in Description

About Us

At Zensar, we're experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

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Job ID: 143103307