About the Us
JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.
Job Title: Business Analyst – Mobile App & Web Applications
Location: Bengaluru
Employment Type: Full-Time
Experience Required: 6-9 years
Preferred Qualification: MBA or equivalent business, product, or domain experience preferred.
Position Summary
We are looking for an experienced and thoughtful Business Analyst to lead requirement discovery, product thinking, and business solution design for mobile applications, web platforms, admin portals, CMS systems, and internal digital tools.
This role requires someone who can go beyond basic requirement gathering and think deeply about business problems, user journeys, system behavior, operational impact, scalability, and long-term product value. The ideal candidate should be able to work effectively with leadership and product teams to translate high-level business ideas into structured requirements, features, delivery phases, and measurable business outcomes.
The candidate should bring strong communication, documentation, analytical thinking, product mindset, and stakeholder management skills. They should be comfortable challenging assumptions, asking the right questions, identifying gaps, and proposing better solutions instead of only documenting what is requested.
Key Responsibilities
- Facilitate requirement discovery sessions with business stakeholders, product owners, leadership teams, designers, developers, QA, and external vendors.
- Understand business goals, user needs, operational challenges, and technical constraints before converting them into product requirements.
- Prepare detailed business requirement documents, functional specifications, user stories, acceptance criteria, process flows, workflow diagrams, and use cases.
- Drive requirements for mobile apps, web applications, admin portals, CMS systems, dashboards, and internal business tools.
- Analyze user journeys and business workflows to identify gaps, risks, dependencies, edge cases, and improvement opportunities.
- Work closely with UI/UX teams to review Figma/Lucidchart designs and ensure the experience aligns with business objectives, usability needs, and user behavior.
- Collaborate with developers and architects to ensure requirements are technically clear, feasible, scalable, and implementation-ready.
- Support QA teams by defining test scenarios, validating business rules, reviewing test coverage, and supporting UAT.
- Lead backlog refinement activities and collaborate with Product Owners and stakeholders to prioritize requirements based on business value, user impact, urgency, and technical dependencies.
- Participate in Agile ceremonies such as sprint planning, backlog grooming, stand-ups, sprint reviews, demos, and retrospectives.
- Work with leadership to convert high-level business ideas into structured product roadmaps, features, phases, and measurable outcomes.
- Coordinate with third-party vendors, integration partners, and cross-functional teams to ensure clarity, accountability, and timely delivery.
- Analyze user feedback, business data, usage patterns, and stakeholder inputs to recommend feature improvements.
- Identify process gaps and propose practical solutions that improve user experience, operational efficiency, system usability, and business outcomes.
- Provide guidance and support to junior BAs or team members through documentation reviews, requirement refinement, and knowledge sharing.
- Bring market awareness and ideas from other mobile/web applications, SaaS products, and digital platforms to improve product thinking.
Skills & Qualifications
- Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field.
- MBA or equivalent business, product, or domain experience preferred, especially with exposure to Business, Strategy, Operations, Systems, or Product Management.
- 6-9 years of experience as a Business Analyst, Product Analyst, Functional Consultant, or similar role.
- Experience using requirement management, collaboration, design review, and workflow documentation tools such as Jira, Confluence, Monday.com, Figma, Lucidchart, or similar platforms.
- Strong experience working on mobile applications, web applications, admin portals, CMS platforms, or SaaS products.
- Excellent requirement gathering, documentation, analysis, and stakeholder management skills.
- Strong ability to write clear user stories, acceptance criteria, business rules, workflows, use cases, and functional specifications.
- Good understanding of Agile/Scrum delivery models and sprint-based product development.
- Strong communication and writing skills with the ability to explain complex requirements in simple and structured language.
- Ability to think deeply about business problems, user experience, system logic, edge cases, and long-term product scalability.
- Experience working with UI/UX teams and reviewing design flows from a business and user perspective.
- Strong analytical mindset with the ability to connect business goals, user needs, data, and technology solutions.
- Ability to coordinate with multiple departments, senior stakeholders, technical teams, QA teams, and vendors.
- Understanding of CMS systems, user roles, permissions, admin workflows, content publishing, and approval flows.
- Exposure to analytics, dashboards, event tracking, reporting requirements, and data-driven product improvements.
- Ability to work independently, take ownership, and drive clarity in ambiguous situations.
- Experience documenting API integrations, third-party system interactions, business rules, and data mapping requirements.
- Understanding of non-functional requirements including performance, scalability, security, accessibility, and reliability considerations.
Influence & Ownership Expectations
- Act as a bridge between business, product, design, technology, QA, and leadership teams.
- Take ownership of requirement quality from idea stage to release.
- Challenge unclear or incomplete requirements and help stakeholders define the right solution.
- Think from both business and user perspectives, not only from a feature perspective.
- Guide junior team members in writing better user stories, acceptance criteria, and process documents.
- Help improve BA processes, documentation standards, sprint readiness, and requirement governance.
- Communicate risks, dependencies, blockers, and business impact clearly to stakeholders.
- Bring structure and clarity to discussions involving multiple teams and priorities.
Preferred Experience
- Experience working on customer-facing mobile apps or web platforms.
- Experience working on e-commerce applications.
- Experience with admin portals, CMS systems, internal business tools, or workflow-based applications.
- Experience working with third-party vendors, agencies, or integration partners.
- Exposure to product strategy, roadmap planning, user research, or business process improvement.
- Experience in defining analytics requirements, dashboard KPIs, user behavior tracking, or reporting needs.
- Basic understanding of AI tools and how they can support documentation, analysis, research, user story writing, and productivity.
Ideal Candidate Profile
The ideal candidate is a structured and analytical problem solver who can understand business goals, ask insightful questions, identify gaps, and translate ideas into clear, actionable product requirements. They should not only document requirements but also help improve the idea, simplify the solution, and guide the team toward better business outcomes.
This person should demonstrate strong ownership, stakeholder influence, excellent communication skills, and the ability to work independently with senior stakeholders, product teams, technical teams, and vendors.
