Summary:
In this role, you'll lead complex Hire-to-Retire and Payroll transformation projects with strategic influence, while providing expert operational support to Centers of Expertise and handling high-impact worker cases&mdashincluding LOA, Benefits, and worker Relations matters. Drive process excellence, compliance, and continuous improvement across EMEA through AI-enabled innovation and cross-functional partnerships. Become the go-to specialist who applies policies with care, accuracy, and empathy in a dynamic, fast-paced environment.
Responsibilities:
- Lead special projects and programs across the Hire-to-Retire lifecycle, including reviewing BRDs, conducting UAT, leading change management, and driving stakeholder communications.
- Collaborate with teams to proactively identify and drive operational improvements using AI, automation, RPA, and analytics.
- Lead post-project hypercare and stabilization efforts for seamless transitions, issue resolution, and adoption train and coach ES Operations teams on new processes/tools.
- Build and consult with senior operational management and worker Success leaders to shape strategic alignment.
- Foster strong cross-functional partnerships with Benefits/LOA, Payroll, worker Relations, and Legal/Compliance stakeholders to ensure project success.
- Conduct planned and ad-hoc analyses to support company initiatives partner on end-to-end SOPs and process maps with cross-functional stakeholders to standardize global operations.
- Provide expert guidance to employees and managers on HR policies, prioritizing worker Relations matters.
- Lead frontline resolution of workplace concerns and worker Relations cases, recommending solutions and conducting initial investigations.
- Support regional HR programs and business partners with policy guidance across inquiries, maintaining accurate records, metrics, and seamless COE collaboration.
- Develop, implement, and continuously improve internal team procedures, conducting regular audits to ensure full compliance with Company policies, procedures, and current legislation.
- Drive continuous improvement by creating team procedures, identifying efficiencies, and exercising strategic judgment to enhance worker experience and regional compliance.
Requirements:
- Project management experience required.
- Bachelor's degree (or equivalent experience) required.
- 4 years consulting on HR policies/processes with employees/managers prior HR Generalist experience ideal.
- HR operations/shared services/centralized HR function experience preferred high-volume, fast-paced tech environment.
- Proven track record with AI, RPA, chatbots, or HR analytics highly desirable.
Required Skills:
- Advanced Excel/Google Sheets proficiency.
- Case management systems/Workday experience preferred.
- Advanced Google Suite expertise.
- English fluency (verbal/written) required additional European languages highly desirable.
Preferred Skills:
- Navigates complex ambiguity independently, managing multiple high-priority initiatives with minimal guidance in fast-evolving environments.
- Exceptional analytical, quantitative, time management, and communication skills influences across all organizational levels.
- Resilient and highly adaptable pivots seamlessly while maintaining strategic focus and driving results through influence.
- Crafts compelling executive materials and presentations excels as a collaborative partner who champions tech-enabled HR transformation.
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