Business Analyst

Role Summary

The Business Analyst will work with business stakeholders, Product Owners, Engineering, QA, and Project teams to gather, analyze, and document requirements for Head End System (HES), Meter Data Management (MDM), and energy-metering applications. The role involves translating business needs into user stories, functional specifications, process flows, acceptance criteria, and supporting Agile software delivery in a .NET-based environment.

Job Location- Kolkata, West Bengal

Key Responsibilities

• Gather, analyze, and document business, functional, and non-functional requirements for HES, MDM, Android/iOS, and enterprise applications.
• Create BRDs, FRDs, user stories, use cases, workflows, wireframes, and acceptance criteria.
• Analyze metering processes including onboarding, reads, alarms, validation, estimation, synchronization, exceptions, and integrations.
• Collaborate with Product, .NET Development, QA, and business teams to clarify and validate requirements.
• Maintain requirement traceability across development, testing, UAT, and releases.
• Support backlog refinement, sprint planning, UAT, defect triage, status tracking, and milestone follow-up.
• Analyze integrations across HES, MDM, billing, analytics, and other enterprise systems.
• Identify requirement gaps, risks, dependencies, and change impacts.
• Prepare process documents, presentations, status reports, meeting notes, and audit-ready documentation.
• Ensure adherence to SDLC, CMMI Level 5, and ISO quality/process standards.

Tools & Technical Exposure

• Azure DevOps, Jira, MS Project or equivalent.
• MS Office, Visio, Excel, PowerPoint, Confluence or equivalent.
• Understanding of .NET application environments, APIs, integrations, data mapping, and SDLC.
• Exposure to SQL/data analysis for validation and issue investigation.

Required Qualifications & Experience

• 5+ years of experience as a Business Analyst in software product development, enterprise applications, or utility/energy solutions.
• Strong experience in requirements gathering, business process analysis, functional documentation, and stakeholder management.
• Experience with Agile/Scrum and sprint-based delivery.
• Hands-on experience with project/delivery management and requirement-tracking tools.
• Ability to create user stories, process flows, use cases, and acceptance criteria.
• Experience supporting UAT, defect triage, requirement clarification, and release readiness.
• Strong analytical, problem-solving, communication, and documentation skills.
• Bachelor's degree in Engineering, Computer Science, IT, Business, or a related field.

Preferred / Nice to Have

• Experience in Energy Metering, Smart Metering, AMI, HES, MDM, or Utility domains.
• Understanding of meter communication protocols, billing integrations, and field-device ecosystems.
• Exposure to APIs, system integration, data validation, and analytics/reporting.
• Knowledge of CMMI, ISO, audit, and process compliance practices.
• Relevant Business Analysis, Agile, Scrum, or Project Management certification.