Responsible for tracking, reporting, and analyzing the performance of marketing activities, ad-hoc analytic requests, and development/automation of regular reports.
Analyzes external and internal customer data using database queries (SQL, Access), spreadsheet (Excel) models, web analytics tools (Adobe / Omniture), statistical analysis tools, and campaign management software tools.
Evaluates customers online behavior and provides insights and recommendations for further enhancements to the guest experience.
Creates PowerPoint presentations to provide market and consumer insights to other marketing and sales departments.
Analyze sales funnels and customer intent
Measure ROI of online and offline advertising campaigns
Report on marketing KPIs like leads, conversion rates, website traffic and social media engagement