About the job
As a Business Analyst at effy, you will be at the forefront of working directly with customers
across the globe, solving interesting business problems in Data, ITSM, CRM, HR/Mar-Tech,
Productivity & Collaboration. You will be joining a culture-first team of domain experts who
are passionate about technology.
An ideal day at effy will see you working closely with the BA, Dev team, and customers to
brainstorm, identify the right implementation, build, and deploy your solution for customers
to use. We are serious about work-life balance, so it's kind of a big deal here!
What You Will Do
- Work directly with customers to understand business processes, challenges, and requirements
- Conduct discovery sessions, requirement gathering workshops, and stakeholder discussions
- Translate business requirements into clear functional and technical solution designs
- Create BRDs, solution documents, process flows, and implementation plans
- Collaborate with developers and architects to ensure requirements are correctly implemented
- Design integration logic, data mapping, and system workflows
- Support QA cycles, testing validation, and defect triaging
- Coordinate and support User Acceptance Testing (UAT)
- Prepare deployment and handover documentation
- Support customer training and post-implementation transitions
- Take ownership of project deliverables and customer success
What You Bring
- Excellent communication and stakeholder management skills
- Strong analytical thinking and structured problem-solving ability
- Strong understanding of REST APIs and integration concepts
- Working knowledge of JavaScript fundamentals
- Familiarity with middleware, microservices architecture, or integration patterns
- Ability to understand technical implementations and translate them into a business context
- Strong documentation and presentation skills
- Ability to work cross-functionally with customers, developers, QA, and product teams
Experience Requirements
- 13 years of experience working in Technical Implementation, Business Analysis, or QA roles
- Exposure to SaaS platforms, integrations, or system implementations is preferred
- Side projects or personal builds demonstrating technical understanding are encouraged
What you gain:
- Opportunity to work across business analysis and solution design disciplines
- Hands-on experience working with global customers and enterprise implementations
- Exposure to multiple SaaS ecosystems and integration technologies
- Opportunity to work closely with customers and gain consulting experience
- A fast-paced startup environment with high ownership and learning opportunities
- A collaborative team culture focused on growth and innovation
- A work environment where employee comfort and happiness are prioritized
